Amanda Mann
Cedar Park,TX
Summary
Dedicated and compassionate Registered Nurse (RN) graduate of the St. David's PEAK Fellowship Program in Nursing Leadership with experience in direct patient care, triage, and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Maintain strong relationships with patients and families through empathetic communication, a respectful attitude, and excellent customer service skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse, LDRP
St. David's Georgetown Hospital
06.2021 - Current
- Charge RN and shift supervisor
- Graduate of PEAK FELLOWSHIP program for Nursing Leadership, November 2023
- Manage care from admission to discharge, including labor, OR, delivery, recovery, postpartum/mother baby care, and Special Care Nursery
- Co-Chair for Unit-Based Nurse Practice Council and Hospital Chair for Market Nurse Practice Council
- Preceptor for Graduate nurses teaching to the St. David’s ICARE values and mission.
Shift Supervisor, Learning Coach, Barista
Starbucks
01.2008 - 01.2014
- Shift Supervisor responsible for evaluating employee skills and provided hands-on training and mentoring
- Ability to function under high-stress environment and maintain customer satisfaction.
Customer Service Representative, Account Manager
Beaucoup Favors, Inc.
03.2007 - 06.2008
- Managed 5 wholesale accounts: liaison between customer and creator, including conflict resolution
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Maintained customer satisfaction with intuitive thinking focused on addressing customer needs and resolving concerns.
Education
Master of Science in Nursing -
Angelo State University
San Angelo, TX01.2025
Bachelor of Science in Nursing -
Austin Community College
Austin, TX01.2023
Associate Degree in Nursing -
Austin Community College
Austin, TX01.2021
Skills
- 25 years of customer service experience
- Steward of collaborative care between RN and Physician relations
- Accustomed to working in fast-paced, high-stress environments with the ability to think quickly
- Experienced in conflict resolution, with the ability to successfully defuse high-stress situations
- Strong skills in time management, prioritizing tasks and meeting deadlines
Certification
- Basic Life Support (BLS)
- Advanced Life Support (ALS)
- Neonatal Resuscitation (NRP)
- STABLE Certified
- AWHONN Intermediate Fetal Heart Monitoring
- Spinning Babies/Lamaze
Timeline
Registered Nurse, LDRP
St. David's Georgetown Hospital
06.2021 - Current
Shift Supervisor, Learning Coach, Barista
Starbucks
01.2008 - 01.2014
Customer Service Representative, Account Manager
Beaucoup Favors, Inc.
03.2007 - 06.2008
Master of Science in Nursing -
Angelo State University
Bachelor of Science in Nursing -
Austin Community College
Associate Degree in Nursing -
Austin Community College
- Basic Life Support (BLS)
- Advanced Life Support (ALS)
- Neonatal Resuscitation (NRP)
- STABLE Certified
- AWHONN Intermediate Fetal Heart Monitoring
- Spinning Babies/Lamaze
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