SHAWN BALLINGER
Des Moines,IA
Summary
- Ability Summary:
- Medical Terminology
- 6 years of Medicare Part A billing
- Secretarial Administrative Skills
- Full Medicare Fluency
- 75 wpm
- 25 years of customer service experience
- Life Insurance Underwriting background
- Medicare, Individual and Health Claims Customer Services
- Excellent phone etiquette
Overview
20
20
years of professional experience
Work History
Experienced Specialist
United Point Family Medicine
Des Moines, IA
10.2023 - 10.2024
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
- Reduced operational expenses by implementing process improvements, automation tools, and resource optimization techniques.
- Optimized operations by identifying areas of improvement and implementing strategic solutions.
Patient Access Registrar/Scheduler
Myrtue Medical Center
Harlan, Iowa
12.2021 - 02.2023
- Register incoming patients
- Greet and inquire visitors needs and direct to appropriate department
- Register emergency room and lab patients
- Answer inbound calls for hospital staff
Customer Service Rep
XPO Logistics
Shelby, Iowa
05.2020 - 08.2021
- Scheduled freight pick-up and delivery
- Processed and figured rate quotes
- Inbound outbound logistics for drivers
- Answer inbound calls for status of deliveries
Dispatcher
Think Space IT
Shelby, Iowa
05.2017 - 05.2020
- Scheduled freight pick-up and delivery
- Processed and figured rate quotes
- Inbound outbound logistics for drivers
- Answer inbound calls for status of deliveries
Administrative Assistant
Variety Distributors
Harlan, Iowa
12.2015 - 05.2017
- Performed all secretarial and admin assistance to staff
- Prepared daily reports on production
- Screen calls, greet customers, make meeting and travel arrangements
- Processed claims on returned goods
- Register incoming patients
- Greet and inquire visitors needs and direct to appropriate department
- Register emergency room and lab patients
- Answer inbound calls for hospital staff
Dispatcher
Heartland Technologies Solution
05.2013 - 12.2015
- Scheduled engineers for IT service
- Created various Monthly reports
- Client billing
- Reviewed time entries for accuracy
- Invoiced clients
- Ensured engineer was scheduled out 8 hours/day
- Provided daily updates for management
- Handled customer issues and complaints
- Managed schedules for multiple engineers
Senior Medicare Customer Service Rep.
Wisconsin Physician's Services
Omaha, NE
11.2007 - 05.2013
- Company Overview: Wisconsin Physician's Services bought out Mutual Medicare
- Provided customer service to various hospitals and skilled nursing facilities regarding claims, billing analysis and Medicare questions
- Completed clam adjustments
- Analyzed system issues and developed resolutions to problems
- Kept detailed notes in phone logs for Medicare records
- Wisconsin Physician's Services bought out Mutual Medicare
Senior Medicare Customer Service Rep.
Mutual Medicare
Omaha, NE
11.2004 - 11.2007
- Provided customer service to various hospitals and skilled nursing facilities regarding claims, billing analysis and Medicare questions
- Completed claim adjustments
- Analyzed system issues and developed resolutions to problems
- Kept detailed notes in phone logs for Medicare records
Education
Office Administration -
Iowa Western Community College
LOMA 1 and 2 - Life Insurance Training
Monthly Medicare Training -
01.2011
Skills
- Medical Terminology
- 6 years of Medicare Part A billing
- Secretarial Administrative Skills
- Full Medicare Fluency
- 25 years of customer service experience
- Life Insurance Underwriting background
- Medicare, Individual and Health Claims Customer Services
- Excellent phone etiquette
Timeline
Experienced Specialist
United Point Family Medicine
10.2023 - 10.2024
Patient Access Registrar/Scheduler
Myrtue Medical Center
12.2021 - 02.2023
Customer Service Rep
XPO Logistics
05.2020 - 08.2021
Dispatcher
Think Space IT
05.2017 - 05.2020
Administrative Assistant
Variety Distributors
12.2015 - 05.2017
Dispatcher
Heartland Technologies Solution
05.2013 - 12.2015
Senior Medicare Customer Service Rep.
Wisconsin Physician's Services
11.2007 - 05.2013
Senior Medicare Customer Service Rep.
Mutual Medicare
11.2004 - 11.2007
Office Administration -
Iowa Western Community College