Susan Krueger
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Industrious Marketing Specialist offering [Number] years of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, copywriting and project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Experienced Specialist
Unitypoint Meriter New Start
08.2023 - Current
- Schedule and reschedule Patients appointment telephonic and face-to-face outreach.
- Worked with internal matrix partners to triage issues and submit work requests.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
Sr. Billing Specialist
Exact Sciences Laboratories
11.2020 - 06.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Family Medicine Coding
University Of Wisconsin Hospital And Clinics
10.2013 - 04.2019
- Maintained high patient satisfaction through knowledgeable support and compassionate care.
- Referred patients to medical specialists for consultant services when necessary for patient's well-being.
- Consulted and coordinated patient care with other physicians, pharmacists and specialists.
- Administered or prescribed treatments.
- Analyzed test results and examination information for accurate patient diagnosis.
Education
Registered - Health Information Technology
Rasmussen College
Green Bay12.2012
Bachelor of Arts - Business Administration
Mount Mary University
Milwaukee, WI06.1981
Skills
- Time management
- Training and development
- Data analysis
- Team collaboration
- Empathy and understanding
- Organizational skills
- Cross-functional collaboration
- Task prioritization
- Attention to detail
- Database Management
Certification
- CPC-P - Certified Professional Coder-Payer
- RHIT - Registered Health Information Technician
Timeline
Experienced Specialist
Unitypoint Meriter New Start
08.2023 - Current
Sr. Billing Specialist
Exact Sciences Laboratories
11.2020 - 06.2023
Family Medicine Coding
University Of Wisconsin Hospital And Clinics
10.2013 - 04.2019
Registered - Health Information Technology
Rasmussen College
Bachelor of Arts - Business Administration
Mount Mary University
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