GLENN DODGE

• Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
• Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

• Originate and follow to completion intermodal transport of raw and manufactured goods for ocean export.
• Streamlined ocean export processes by implementing efficient documentation and tracking systems.
• Reduced shipment delays by proactively addressing potential issues and maintaining clear communication with clients.

• Ensure compliance with US Customs export declaration by reviewing submitted documentation and following with the client for any discrepancies or omissions.
• Reduced errors in export documents by meticulously reviewing and verifying accuracy of information provided.
• Resolved shipment discrepancies promptly, minimizing delays and maintaining client satisfaction rates.

• Escalation specialist handling complex customer concerns, complaints and requests for supervisor.
• Perform research, resolve customer concerns and coach as needed.
• Answer client's questions regarding bank policies and procedures.

● Oversaw and managed portfolio of $31 million in high- risk automotive loans. The Company was sold, and my office was closed May 10, 2010

• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Resolved customer service issues using company processes and policies and provided updates to customers.

● tracked and maintained inventory of $125 million in automotive loans and leases.
● offered informal financial counseling and strategies to clients to prevent repossessions. Brought accounts current with strategic options.
● attempted to recover 45+ day delinquencies.
● performed credit investigations.
● developed dealer relations region-wide.
● mentored and supervised co-workers and subordinates.