Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jancey Miller

Hayden,USA

Summary

Customer service oriented bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, by providing customized solutions to build loyalty. Highly motivated to working with, and be part of a team.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Idaho Department Of Fish And Game
06.2025 - Current

Field incoming calls from citizens regarding poachers, injured and nuisance wildlife and dispatch call to appropriate officer or biologist. Sell hunting fishing and trapping licenses and appropriate tags to sportsmen. Help customers navigate and decipher complicated regulations. Scan forms and applications and save to appropriate files. Operate POS system open, close and balance cash register as well as complete various sales reports.

Sales Consultant

Southern Glazers Wine & Spirits
11.2014 - 06.2025
  • On and off premise liquor sales representative. Responsible for calling on establishments with liquor licenses to assist them in promoting our products by creating menus and selling them our products by assessing the customers’ needs and offering recommendations while abiding by state laws. Also call on Liquor Stores to build & maintain product displays to make sure our products are properly represented. Responsible for nearly 100 accounts in the north Idaho territory. Work remotely & independently managing the accounts in North Idaho as well as manage inventory and deliveries of display materials and POS to a local storage unit.
  • Prepare and utilize multiple types of sales reports, Track sales of product and product mentions on account menus. Conduct many types of surveys, prepare incentive and expense reports.

Liquor Store Manager

Idaho State Liquor Division
09.2004 - 11.2014
  • Responsible for supervising up to 15 employees in 2 very busy liquor stores. Responsible for all aspects of day-to-day store operations. Scheduling, training & supervising employees, preparing performance evaluations, ordering, and receiving freight, maintaining & balancing inventory, preparing bank deposits and sales reports on a computerized point-of-sale system. Assure staff, vendors and customers are compliant with state laws and regulations.

Liquor Store Clerk

Idaho State Liquor Division
09.2000 - 09.2004
  • Provide excellent customer service. Responsible for stocking shelves, ordering & receiving freight, assist &sell products to customers, cash handling & balancing cash register. Conduct inventory, prepare bank deposits and sales reports.

Education

High School Diploma -

Coeur D’Alene High School
01.1996

Skills

  • 25 years of customer service experience
  • Sales experience
  • Cash handling experience
  • Administrative skills
  • Independent worker
  • Ability to multitask
  • Compliance of laws & regulations
  • Detail oriented
  • Merchandising experience
  • Experienced leader
  • Effectively work with a team members
  • Data entry

Timeline

Customer Service Representative

Idaho Department Of Fish And Game
06.2025 - Current

Sales Consultant

Southern Glazers Wine & Spirits
11.2014 - 06.2025

Liquor Store Manager

Idaho State Liquor Division
09.2004 - 11.2014

Liquor Store Clerk

Idaho State Liquor Division
09.2000 - 09.2004

High School Diploma -

Coeur D’Alene High School
Jancey Miller