Janie Wiley
Kearney,NE
Summary
Personable and dedicated customer service representative with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Staff
Siena Francis House
Omaha, NE
09.2023 - 06.2024
- Established strong relationships with clients through regular, personalized communication.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Line Cook, Cashier
Taco Bell
Omaha, NE
06.2022 - 09.2023
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Shift Lead
Rusty Taco
Omaha, NE
02.2019 - 10.2020
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Assistant Manager
Siena Francis House
Omaha, NE
05.2018 - 11.2018
- Performed data entry tasks for tracking purposes.
- Managed all aspects of the front desk operations including answering phones and directing calls appropriately.
Housekeeper/ Kitchen Assistant
Beaver City Manor and Assisted Living
Beaver City, NE
03.2015 - 02.2017
- Thoroughly cleaned resident rooms and main areas while following all safety procedures.
- Assisted kitchen staff with preparing and delivering meals as needed.
Milkmaid
Roskop Dairy
Beaver City, NE
01.2007 - 01.2014
- Administered vaccinations, medications, and treatments to sick or injured cattle.
- Operated a variety of heavy machinery and tools safely and efficiently.
Education
High School Diploma -
Fort Morgan High School
Fort Morgan, CO05-1995
Skills
- 25 Years of Customer Service Experience
- Staff Supervision
- Attention to Detail
- Teamwork and Collaboration
Certification
- Mental Health First Aid
- Trauma Awareness
- Tactical Training
References
- Amber Gagne - Chain Breakers, LLC | 4924 Capital Ave, Omaha, NE (402) 955-9649
- Katie Grilli - Kelly's Supermarket | Beaver City, NE (308) 655 1522
- Linda Sterdevent | 110 M St, Beaver City, NE 68926 (605) 999-3425
Timeline
Staff
Siena Francis House
09.2023 - 06.2024
Line Cook, Cashier
Taco Bell
06.2022 - 09.2023
Shift Lead
Rusty Taco
02.2019 - 10.2020
Assistant Manager
Siena Francis House
05.2018 - 11.2018
Housekeeper/ Kitchen Assistant
Beaver City Manor and Assisted Living
03.2015 - 02.2017
Milkmaid
Roskop Dairy
01.2007 - 01.2014
High School Diploma -
Fort Morgan High School
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