Leticia Enciso
Woodbridge,VA
Summary
Driven to excel, I leveraged my event planning expertise and exceptional communication skills at Hotel Barranquilla Plaza to surpass sales goals, fostering strong client relationships and expanding market share. My background in hospitality and knack for multitasking have consistently enhanced customer satisfaction and operational efficiency.
Overview
35
35
years of professional experience
Work History
Events Staff Member
Gravy, AYS, First Class
08.2015 - Current
- Maintained and distributed information for functions and events.
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Set up tables, linens, chairs, and serving stations for full service.
- Greet and welcome guests
- Team work always
- Ensure food orders are correct
- Professional appearance and behavior
Cleaning Crew Member
Corporation Advantage Waste
09.2010 - 09.2011
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned restrooms of the club by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Store Associate
Kohl's
07.2008 - 01.2009
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Organize and unload merchandise and stock it.
Sales Executive
Hotel Barranquilla Plaza
10.1995 - 05.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
Check-in Agent
Sam Consolidada S.A Air Company
09.1989 - 06.1992
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for national flights, adhering to the requirements.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Education
Certificate - ESL
Garfield Hig School
Woodbridge, VA12-2010
BBA - Hotel And Tourism Business Administration
Universidad Autonoma Del Caribe
Barranquilla, Colombia08-1989
High School Diploma -
Santa Maria
Barranquilla, Colombia.07-1983
Skills
- 25 years of customer service experience
- Event planning experience
- Time management expertise
- Exceptional communication
- Vendor coordination
- Sales experience
- Food and beverage experience
- Budgeting and finance
- Security checks
- Grounds patrol
- Beverage station management
- Ticket processing
- Guest relations expertise
- Facilities preparation
- Food and beverage background
- Multitasking
- Cleaning and sanitization
- Multitasking Abilities
- Hospitality background
- Team building
- Public relations
- Safety Management
- Conflict Resolution
- Time management abilities
- Event Coordination
- Customer satisfaction measurement
- Building rapport
- Product and service solutions
- Assertiveness
- Store maintenance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Events Staff Member
Gravy, AYS, First Class
08.2015 - Current
Cleaning Crew Member
Corporation Advantage Waste
09.2010 - 09.2011
Store Associate
Kohl's
07.2008 - 01.2009
Sales Executive
Hotel Barranquilla Plaza
10.1995 - 05.2007
Check-in Agent
Sam Consolidada S.A Air Company
09.1989 - 06.1992
Certificate - ESL
Garfield Hig School
BBA - Hotel And Tourism Business Administration
Universidad Autonoma Del Caribe
High School Diploma -
Santa Maria
Similar Profiles
Lindsey GerdesLindsey Gerdes
Executive Assistant at Good Gravy GroupExecutive Assistant at Good Gravy Group
Ransford Michael SekyereRansford Michael Sekyere
Administrative officer at AYS Developers-Real Estate CompanyAdministrative officer at AYS Developers-Real Estate Company
Sierra MylesSierra Myles
Youth Development Leader at AYS Inc.Youth Development Leader at AYS Inc.