Bianca Garcia
El Paso
Summary
To contribute to U.S. Customs and Border Protection by utilizing my strong administrative, investigative, and interpersonal skills gained through years of experience in human resources, timekeeping, and customer service roles. Committed to upholding the law, ensuring safety, and supporting the security of the U.S. border with integrity, discipline, and professionalism.
Overview
10
10
years of professional experience
Work History
Timekeeper
Longhorn Electrical Services
04.2024 - Current
- Track daily employee attendance and working hours.
- Record clock-in and clock-out times manually or through timekeeping software.
- Report absenteeism, tardiness, or early departures.
- Maintain accurate and up-to-date time records for all employees.
- Verify timesheets and ensure proper coding for shifts, overtime, and leave.
- File and store attendance records as per company policy.
- Compile time data to prepare for payroll processing.
- Calculate total hours worked, including regular hours, overtime, and shift differentials.
- Submit accurate reports to payroll or HR departments within set deadlines.
- Ensure timekeeping practices align with local labor laws and company policies.
- Flag and report violations such as excessive overtime or missed breaks.
- Work with supervisors to verify employee attendance and time-off requests.
- Assist HR by resolving disputes related to hours worked or leave taken.
- Maintain records of sick leave, vacation, personal time, and unpaid leave.
- Update databases or logs to reflect approved time off and accrual balances.
- Prepare daily, weekly, or monthly reports on workforce attendance and labor hours.
- Provide summary reports to management for decision-making or audits.
- Handle sensitive employee data with discretion and professionalism
Human Resource Generalist
Sky Transportation
04.2023 - 04.2024
- Assist with general human resources clerical duties, such as creating personnel files and processing office applications.
- Adding employees to all companywide programs such as Benefits in hand, E-verify, UIIA, Fleetmentor, PowerPro, TRowe Price. etc.
- Follow termination process for both office employees and drivers.
- Assist in projects, such as HR events, company-wide meetings, and employee communications.
- Answer employee questions regarding forms and procedures and refer to manager as needed.
- Process and manage all employees’ absences by maintaining proper documentation. Send weekly report to payroll on employee deductions or added PTO.
- Process Employee verifications of employment for current, new hires, or terminated employees.
- Present employee benefits assist the employees in enrolling to the benefits monthly.
- Add drivers and office employees to payroll, along with deductions, and merit increases.
- Assist in starting the new hire process by scheduling interviews, checking references, and organizing background checks.
- Coordinate the weekly driver orientation by scheduling all departments and assisting with employees filling out new hire paperwork (including I-9’s,W-4’s, etc).
- Facilitate recognition programs such as Driver of the Month, Birthdays, and Anniversaries.
- Announce companywide jobs to employees or facilitate websites such as, Indeed, Utep Careers etc.
- Schedule training for all departments and new hires when they are onboard.
- Assist in making flyers for any promoted programs.
- Verification of employment for office employees or wage related verifications for both office and drivers.
- Order Apparel, sell apparel and take inventory monthly.
- Manager the office supplies for all departments and issue out supplies per departments monthly.
- Maintain employee personnel files by filing all documents in personnel files weekly.
- Manage equipment inventory such as computers, desktops, and laptops.
- Schedule office employees Randoms with drug test company.
- Assist supporting departments with HR functions.
- Upload monthly HSA funds to employee’s accounts per month.
- Maintain employees medical files and drivers long forms.
- Assist with drivers on medical leave or FMLA to maintain compliance.hn
HR Recruiter
Teleperformance
09.2022 - 04.2023
- Perform comprehensive targeted research to identify qualified candidates via internal databases, job boards, schools, professional associations, business contacts, and other research personnel.
- Research, assemble and analyze data to effectively make recommendations regarding recruiting efforts.
- Screens and interviews candidates to ensure their qualifications meet the requirements of open positions.
- Conducts skills testings to measure capability and aptitude.
- Oversees all pre-employment requirements (Background investigations, reference checks, drug testing, credit checks, fingerprinting, etc.) to ensure compliance and proper applicant tracking flow and records maintenance.
- Collaborates with Leaders and Human Resources on Recruiting specific issues related to new hire requirements, compensation, EEOC, etc.
- Build and maintain professional relationships with internal and external Recruiting resources.
- Create a best in class candidate experience by maintaining a professional and accurate representation of Teleperformance to all candidates.
- Review and audit new hew hire paperwork to ensure completion and accuracy.
- Effectively communicate expectations to candidates.
- Communicate employment offers and orientation requirements to candidates.
- Accurately maintain recruiting data by timely dis-positioning and reporting.
- Research and recommend new sources for active and passive candidate recruiting.
- Assist with other duties as assigned.
- Thrive as a team player in a fast paced, high energy, change oriented environment.
Insurance Agent
Farmers Insurance
06.2022 - 09.2022
- Able to work successfully in a team environment.
- Present and sell insurance solutions to individuals throughout Texas.
- Explain, demonstrate and sell the benefits of our services to new leads.
- Exceed agency and customers expectations.
- Stay up to date with our policies, procedures, products and services.
- Accomplish monthly high sales goals.
- Be willing and able to work hard and play hard (have fun) while doing it.
- Licensed in Texas to sell Property and Casualty as well as Life Insurance.
HR Lead Staff Recruiter
Mesilla Valley Transportation
06.2021 - 07.2022
- Responsible for meeting hiring goals by filling positions with talented and qualified candidates.
- Screening potential candidates.
- Coordinating the interview process.
- Facilitating offers and employment negotiations.
- Ensuring candidates have a pleasant experience.
- Creating and posting jobs on indeed and zip recruiter.
- Data Entry.
Customer Service Advisor
Mister Car Wash
03.2017 - 06.2021
- Responsible for processing customer transactions accordingly.
- Responsible for guiding customers in choosing the right service.
- Liable to meet quarterly sales goals.
- Sustain safe working conditions and sanitary work area.
- Provide great customer service.
- Interact with customers and clients in a pleasant and professional manner.
Retail Associate
Marshalls
06.2015 - 03.2017
- Responsible for processing customer transactions accordingly.
- Sustain safe working conditions and sanitary work area.
- Provide great customer service.
- Liable to meet quarterly sales goals.
- Interact with customers and clients in a pleasant and professional manner.
Education
High School Diploma -
Americas High School
El Paso, TX05-2014
Some College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Report Writing & Documentation – Skilled in maintaining accurate time records, incident logs, and sensitive personnel files
- Surveillance Awareness – Experience monitoring attendance and worksite behavior in time-sensitive environments
- Conflict Resolution & De-escalation – Trained in managing disputes professionally and resolving employee issues with discretion
- Calm Under Pressure – Proven ability to remain composed and decisive in fast-paced, high-stress environments
- Investigative & Analytical Thinking – Able to identify discrepancies in records, assess behavior, and ensure compliance
- Strong Ethical Judgment – Trusted with sensitive HR data and regulated processes, including drug testing, background checks, and FMLA cases
- Physical & Mental Endurance – Accustomed to long hours, fast-paced tasks, and standing/walking for extended periods
- Federal Compliance Knowledge – Familiar with I-9s, E-Verify, and other legal hiring processes
- Adaptability – Comfortable working in different settings, collaborating with multiple departments, and adjusting to new tasks or environments quickly
- First Aid/Medical Awareness – Experience managing medical records, coordinating leave, and supporting employees on FMLA or medical restrictions
- Team Collaboration & Leadership – Supported cross-departmental HR initiatives, orientation programs, and training
- Technology Proficiency – Skilled in database entry, employee tracking systems, and digital tools such as PowerPro, Fleetmentor, and Microsoft Office Suite
Timeline
Timekeeper
Longhorn Electrical Services
04.2024 - Current
Human Resource Generalist
Sky Transportation
04.2023 - 04.2024
HR Recruiter
Teleperformance
09.2022 - 04.2023
Insurance Agent
Farmers Insurance
06.2022 - 09.2022
HR Lead Staff Recruiter
Mesilla Valley Transportation
06.2021 - 07.2022
Customer Service Advisor
Mister Car Wash
03.2017 - 06.2021
Retail Associate
Marshalls
06.2015 - 03.2017
High School Diploma -
Americas High School
Some College (No Degree) -
El Paso Community College
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