Gwendolyn Reynolds
Newark,NJ
Summary
Knowledgeable in Customer Service with solid background in retail operations and capable of building positive customer relationships. Consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Cashier/Guest Greeter
Chick-fil-A
10.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Camp Counselor
Hayes West Center of Hope
11.2021 - 09.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Housekeeper Aide
Fairview Marriot Hotel
03.2019 - 11.2021
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
Guest Service Concierge
Courtyard Marriott Hotel
04.2017 - 03.2019
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Facilitated communication between guests and housekeeping staff, promoting cleanliness standards throughout the property.
- Improved overall operational efficiency by consistently reviewing and updating standard operating procedures.
- Conducted quality control checks throughout various aspects of our offerings ensuring optimal guest experience.
Cashier Assistant
IKEA
06.2015 - 03.2017
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Barringer High School
Newark, NJ08-1987
Skills
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Written and verbal communication
- Inventory Control
- Problem-Solving
- Team Collaboration
- Team Leadership
Timeline
Cashier/Guest Greeter
Chick-fil-A
10.2022 - 07.2024
Camp Counselor
Hayes West Center of Hope
11.2021 - 09.2022
Housekeeper Aide
Fairview Marriot Hotel
03.2019 - 11.2021
Guest Service Concierge
Courtyard Marriott Hotel
04.2017 - 03.2019
Cashier Assistant
IKEA
06.2015 - 03.2017
High School Diploma -
Barringer High School
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