Andrew Jenkins
Le Claire,IA
Summary
Results-driven General Manager with over 10 years of leadership experience and a proven track record of driving operational excellence, team development, and organizational growth at Love’s Travel Stops. Adept at recruiting top talent, improving retention, and executing company initiatives to enhance customer satisfaction and profitability. Passionate about fostering a strong workplace culture and mentoring future leaders.
Overview
15
15
years of professional experience
Work History
General Manager
Love’s Travel Stops
02.2023 - Current
- Leads operations at a high-volume location for gas, diesel, truck care, and Arby’s
- Improved overall store standards, achieving a Total Store NPS above district, division, and company averages
- Vastly improved turnover and retention rates by developing a strong workplace culture
- Recruited and mentored high-potential individuals to fill management vacancies
- Achieved TCCOE (Truck Care Center of Excellence) status
General Manager
Love’s Travel Stops
07.2020 - 02.2023
- Achieved COE (Center of Excellence) and TCCOE (Truck Care Center of Excellence) status
- Led a high-performing team and promoted several employees to leadership roles
- Improved store operations and maintained high customer service ratings
- Trained multiple Operations Managers (OMs), Truck Care General Managers (TCGMs), and Service Advisors (SAs) within and beyond the district
- Coached and mentored an Inventory Management Coordinator (IMC) and Restaurant General Manager (RGM), both of whom became Travel Stop General Managers
General Manager
Love’s Travel Stops
02.2019 - 07.2020
- Successfully opened a new location, overseeing hiring, training, and operational setup
- Established strong customer service and operational standards
- Developed a team capable of sustaining operational excellence
Operations Manager
Love’s Travel Stops
07.2018 - 02.2019
- Managed a high-volume location with 1M+ diesel gallons sold per month
- Maintained a C+ or higher score on merchandise inspections
- Played a key role in training team members and managers for new locations
Assistant Manager
Love’s Travel Stops
06.2016 - 07.2018
- Improved merchandise inspection scores from D to B despite staffing shortages
- Assisted in optimizing scheduling and operations to meet labor targets
Restaurant Assistant Manager
Love’s Travel Stops
06.2015 - 06.2016
- Helped location consistently achieve margin goals
- Assisted in inventory management and food ordering
Restaurant Shift Leader
Love’s Travel Stops
11.2012 - 06.2015
- Promoted shortly after high school graduation
- Acted in place of the Restaurant Assistant Manager for two years
Restaurant Team Member
Love’s Travel Stops
08.2010 - 11.2012
- Cross-trained across multiple positions, developing efficiency in front-line and kitchen operations
- Developed expertise in food service management, inventory control, and team training while ensuring efficiency and customer satisfaction
Education
High School Diploma -
Blue Ridge High School
Farmer City, IL05.2012
Skills
- Analytical skills
- Problem-solving
- Operational management
- Execution of company directives
- Knowledge of organizational values
- Training and development
- Improving store performance
- Retention
- Customer satisfaction
- Experience with Arby’s, Hardee’s, Subway, and Chester’s Chicken brands
Accomplishments
- Emerging Leaders Program Participant
- Multiple team members promoted under mentorship
- Significant store performance improvements at multiple locations
Timeline
General Manager
Love’s Travel Stops
02.2023 - Current
General Manager
Love’s Travel Stops
07.2020 - 02.2023
General Manager
Love’s Travel Stops
02.2019 - 07.2020
Operations Manager
Love’s Travel Stops
07.2018 - 02.2019
Assistant Manager
Love’s Travel Stops
06.2016 - 07.2018
Restaurant Assistant Manager
Love’s Travel Stops
06.2015 - 06.2016
Restaurant Shift Leader
Love’s Travel Stops
11.2012 - 06.2015
Restaurant Team Member
Love’s Travel Stops
08.2010 - 11.2012
High School Diploma -
Blue Ridge High School
Similar Profiles
Kimberley BokorKimberley Bokor
Assistant Restaurant Manager at Love’s Travel StopsAssistant Restaurant Manager at Love’s Travel Stops
Jessica HamlinJessica Hamlin
Customer Service Lead Associate at Love’s Travel CenterCustomer Service Lead Associate at Love’s Travel Center
Steven BeckomSteven Beckom
Operations Manager at LOVE’S TRAVEL STOPOperations Manager at LOVE’S TRAVEL STOP
Gale GadberryGale Gadberry
Automation and Controls Programmer at Northwest MechanicalAutomation and Controls Programmer at Northwest Mechanical
Steven SchimmelSteven Schimmel
FSOP Sr Territory Sales Manager at Atlantic Coca-Cola BottlingFSOP Sr Territory Sales Manager at Atlantic Coca-Cola Bottling