Kaitlin Dyess
Mobile,AL
Summary
General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales performance. Expertise in operations and customer service excellence, coupled with a strong ability to motivate and develop teams in competitive markets. Extensive management experience includes staff training, performance evaluation, and continuous improvement practices. Proficient in financial reporting and budget management, with a history of successfully evaluating P&L margins. Well-versed in payroll and scheduling many employees. Finishing up my degree with a broad selection of valuable skills to start off my career. Hoping to get started with a job within my degree set, and move to something more in line with my future plans in drafting.
Overview
5
5
years of professional experience
Work History
General Manager
Brick & Spoon
Mobile, Alabama
01.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and supervised staff to foster high performance and team cohesion.
- Developed schedules to optimize staff allocation during peak hours.
- Coordinated inventory management for stock availability and freshness.
- Implemented health and safety standards across operational areas.
- Resolved customer complaints swiftly to enhance dining experiences.
- Collaborated with vendors to secure quality ingredients at competitive prices.
- Maintained cleanliness and organization of restaurant environment consistently.
Manager
Dragonfly Foodbar
Mobile, AL
10.2020 - 11.2024
- Trained and mentored staff on food safety and customer service standards.
- Managed daily operations to ensure seamless service in a fast-paced environment.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
- Coached team members to enhance job performance and adherence to standards.
- Enforced customer service policies and resolved issues to maintain quality service.
- Conducted regular meetings with staff to assess progress and identify improvement areas.
- Assigned tasks based on skill sets to maximize team efficiency.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
Education
Associate of Applied Science - Drafting And Design Technology
Bishop State Community College
Mobile, AL12-2025
Skills
- Drafting software proficiency
- Team collaboration
- Technical drawing expertise
- Customer service excellence
- Project management
- Problem resolution skills
- Time management
- Inventory oversight
- Profit and loss analysis
- Efficient multitasking
- Financial document control
- Staff supervision and training
- Safety protocols adherence
- Departmental operations management
- Team leadership
- Performance analysis and improvement
- Administrative capabilities
- Strategic planning and execution
- Goal achievement focus
- Effective leadership qualities
- Supply chain management strategies
- Budget analysis and control
- Profit and loss accountability expertise
- Facility management skills
- Workflow planning and optimization
- Financial administration proficiency
- Analytical skills
- Technical drawing
- Quality assurance
- Problem resolution
- Drafting software
- Data management
- [Type] Software Proficiency
- Analytical and critical thinking
- Organizational skills
- Recordkeeping
- Computer skills
Affiliations
- I am a mom with a lovely spouse and a very smart and driven daughter with special needs. Most of my free time is spent with my family making memories with them.
- Reading
- Renovating my home
References
References available upon request.
Timeline
General Manager
Brick & Spoon
01.2025 - Current
Manager
Dragonfly Foodbar
10.2020 - 11.2024
Associate of Applied Science - Drafting And Design Technology
Bishop State Community College