Dianna Moreno

General Manager
Residential & Commercial Cleaning Services Company.

• Oversaw daily operations, staff management, and service delivery for residential and commercial cleaning contracts.
• Recruited, trained, and supervised cleaning teams and office staff to ensure efficiency and service quality.
• Managed client relationships, resolved service issues, and maintained high customer satisfaction.
• Developed budgets, controlled operational costs, and drove profitability.
• Implemented quality control procedures and ensured compliance with safety and regulatory standards.
• Supported business growth through client acquisition and service expansion initiatives.

Customer Service Representative
Supermarket / Grocery Store

• Provided friendly and efficient assistance to customers, ensuring a positive shopping experience.
• Handled returns, exchanges, complaints, and inquiries at the customer service desk.
• Assisted with product location, price checks, and store information.
• Processed transactions, gift cards, and loyalty programs accurately.
• Communicated effectively with team members and other departments to resolve issues quickly.
• Maintained a clean, organized, and welcoming front-end area.
• Promoted store offers and helped customers understand current promotions.

Attorney – Civil, Family, and Commercial Law.

• Provided legal counsel and representation to clients in civil, family, and commercial law matters.
• Drafted, reviewed, and negotiated contracts, business agreements, and legal documents related to commercial transactions.
• Handled family law cases including divorces, custody arrangements, alimony, and child support.
• Managed civil litigation cases involving property disputes, inheritance, contracts, and damages claims.
• Represented clients before courts and administrative bodies in hearings, mediations, and trials.
• Conducted thorough legal research to support case strategy and ensure regulatory compliance.
• Maintained strong client relationships while ensuring confidentiality and adherence to ethical standards.