Havilah McMillon
San Antonio
Summary
Proactive leader with a focus on enhancing customer satisfaction and team performance. Experienced in implementing training programs and process improvements that contribute to a positive work environment and drive business growth.
Overview
7
7
years of professional experience
Work History
General Manager
Middle Eastside
San Antonio
03.2019 - Current
- Led daily operations to ensure smooth workflow and staff coordination.
- Managed budget planning and allocated resources to optimize project outcomes.
- Developed strategic initiatives that improved service delivery standards and customer satisfaction.
- Oversaw team training programs to improve staff performance and engagement.
- Implemented process improvements to streamline operational efficiencies.
- Analyzed market trends to identify opportunities for business growth.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified improvement areas in business practices and collaborated with departments to implement actionable plans.
Utility Assistance Specialist
Eversource Energy
San Antonio
10.2025 - 03.2026
- Assisted clients in completing applications for public assistance programs, ensuring understanding of requirements and processes.
- Provided information about eligibility requirements and benefits available to clients.
- Reviewed client documentation for accuracy and completeness during the application process.
- Maintained client records and updated case information in database systems.
- Coordinated with social service agencies to streamline support services for clients, enhancing access to necessary resources.
- Executed outreach efforts to educate community on available public assistance resources, increasing awareness and participation.
- Resolved customer service inquiries from clients via phone and email communication.
- Participated in meetings with stakeholders to discuss proposed changes in policy or procedure.
- Coordinated services between multiple agencies providing support services for clients receiving benefits.
- Collaborated with other departments to ensure accuracy and completeness of information.
- Conducted interviews with applicants to determine need for assistance.
- Prepared reports summarizing findings of investigations into potential fraud cases.
- Attended training sessions conducted by government agencies concerning updates in regulations or laws governing benefits.
- Assessed eligibility of applicants for public assistance programs.
Teacher Support IT Specialist
Houghton Mifflin Harcourt Publishing Company
San Antonio
05.2025 - 10.2025
- Installed and configured hardware and software for user workstations.
- Delivered technical support to employees through phone and in-person interactions, enhancing user satisfaction and issue resolution.
- Diagnosed and resolved IT issues within a timely manner.
- Assisted in setting up network connections for new devices.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Documented troubleshooting steps and solutions for future reference.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conducted training sessions for users on software applications and security best practices to promote safer technology use.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Partnered with team members to streamline IT service delivery processes, improving response times and service quality.
- Developed engaging lesson plans aligned with educational standards and curriculum goals.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to enhance instructional strategies and student learning experiences.
- Collaborated with colleagues to create interdisciplinary projects and activities.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Education
Associate of Arts - Early Childhood Education
San Antonio College
San Antonio, TX03-2026
Skills
- Project management
- Curriculum development
- Resource allocation
- Budgeting and reporting
- Talent development
- Process improvement
- Continuous improvement
- Performance evaluations
- Training initiatives
- Training analysis
- Employee training
- Train-the-trainer
- Training and mentoring
- Conflict management
- Team collaboration
- Cross-functional collaboration
- Customer relations
- Customer service
- Customer focused
- High service standards
- Focused on customer satisfaction
- Problem resolution
- Handling escalations
- Support case resolution
- Feedback collection
- Service delivery optimization
- Meticulous attention to detail
- Excellent time management skills
- Deadline oriented
- Creative problem-solving
- Problem-solving
- Research and due diligence
- Online instruction
- Group instruction
- Student engagement
- Instructional design
- Curriculum planning
- Curriculum creation
- Lesson planning
- Lesson plan development
- Course planning
- Course materials management
- Training material updates
- Online training
- Remote learning
- Public speaking
- Presentations
- Verbal communication
- Interpersonal communication
- Communication skills
- Technical support
- Superior computer skills
- Microsoft Office proficiency
- Computer technology
- Materials organization
- Multimedia creation
- Community outreach
- Worker auditing
- Assessment methods
- Consistency in approach
- Team building
- New hire training
- Computer technology
- Course planning
- Train-the-trainer
- Training material updates
- Program management
- Materials organization
- Multimedia creation
- Lesson plan development
- Resource procurement
- Resource allocation
- Public speaking
- Online-based education
Affiliations
Teacher/ Instructor
Timeline
Utility Assistance Specialist
Eversource Energy
10.2025 - 03.2026
Teacher Support IT Specialist
Houghton Mifflin Harcourt Publishing Company
05.2025 - 10.2025
General Manager
Middle Eastside
03.2019 - Current
Associate of Arts - Early Childhood Education
San Antonio College