Beth Leppert
Syracuse,NY
Summary
Dynamic leader with a proven track record in operations management and team building. Expertise in optimizing workflows, enhancing customer relations, and implementing training programs that drive employee engagement and performance.
Overview
12
12
years of professional experience
Work History
General Manager
KBP Foods
Rome, NY
05.2016 - 02.2019
- Directed daily operations to optimize efficiency and improve service quality across multiple restaurant locations.
- Implemented training programs for staff, enhancing team performance and ensuring adherence to company standards.
- Analyzed financial reports to identify trends, enabling informed decision-making for resource allocation and budgeting.
- Established operational protocols that improved workflow consistency and reduced service times during peak hours.
- Developed employee engagement strategies, fostering a positive workplace culture and reducing turnover.
- Streamlined inventory management processes, increasing stock accuracy and turnover rates.
- Implemented cost-control measures, improving budget adherence across multiple locations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assessed cash handling practices to minimize discrepancies and losses.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Ensured management was informed of significant issues.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Fostered a culture of continuous learning and development, which contributed to higher employee retention rates.
Assistant Manager of the Fresh Department
Walmart
Rome, NY
10.2015 - 05.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and mentored new team members on best practices and operational standards.
- Streamlined inventory management processes to enhance stock accuracy and efficiency.
- Analyzed sales data to optimize product placement and maximize revenue potential.
- Implemented cost-saving measures that improved overall store performance and profitability.
- Collaborated with cross-functional teams to improve customer service initiatives and satisfaction levels.
General Manager/Training Manager
Arby's
Lowville, NY
07.2007 - 09.2015
- Mentored team members, enhancing performance through targeted training programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led operational efficiency initiatives, optimizing workflow and reducing service times.
- Analyzed sales data to identify trends, guiding strategic decision-making for product offerings.
- Collaborated with marketing teams to enhance brand visibility and drive customer loyalty initiatives.
- Ensured compliance with health and safety regulations, maintaining high standards across operations.
Education
Associate of Science - Business Administration/Accounting
JCC
Watertown, NY05-2012
Skills
- Operations management
- P&L management
- Budgeting
- Budget coordination
- Cost analysis
- Expense control
- Cost reductions
- Inventory control
- Purchasing
- Purchasing planning
- Vendor relationships
- Staff management
- Staffing
- Staff supervision
- Employee training
- Training and development
- Training and coaching
- Staff training
- Team leadership
- Team development
- Team management
- Leadership and team building
- Project management
- Project planning
- Project scope
- Performance review
- Performance analysis
- Consistently meet goals
- Process improvements
- Operational efficiency
- Risk management
- Risk mitigation
- Customer relations
- Customer relationship management
- Customer retention
- Sales strategy
- Relationship building
- Communication skills
- Interpersonal skills
- Time management
- Scheduling
- Workflow planning
- Business administration
- Financial administration
- Data review
- Facility management
- Labor cost controls
- Loss prevention
- Quality management
- Strategic planning
- Problem resolution
- Training development
- Recruitment
- Effective leader
- Team management
- Training and coaching
- Employee development
- Project scope
Timeline
General Manager
KBP Foods
05.2016 - 02.2019
Assistant Manager of the Fresh Department
Walmart
10.2015 - 05.2016
General Manager/Training Manager
Arby's
07.2007 - 09.2015
Associate of Science - Business Administration/Accounting
JCC
KBP Foods Circle of Excellence
It is awarded to a manager in the company that has hit all there number, became a training manager and went to other store that are failing to get them up and going again. Your name is engraved in the regional office on there Circle of Excellences wall. Only one manager gets it for the year.