Kent Banks Jr
Alexandria,VA
Summary
Operations leader with over 10 years of experience managing teams in high-volume retail and hospitality. Achieved consistent revenue growth of $145,000+ monthly through effective budgeting, staff training, and multi-unit management, while enhancing customer service and operational goals.
Overview
1
1
Certification
23
23
years of professional experience
Work History
General Manager
PF Changs
Alexandria, VA
08.2023 - Current
- Supervised all operations, ensuring smooth line set-up, food preparation, customer service, and compliance with cleanliness standards
- Trained and developed Crew Members, Assistant Managers, and Manager Trainees, increasing team competency and leadership pipeline
- Implemented training manuals and supervised employee training, improving onboarding efficiency and team performance
- Created and managed sales reports (daily, weekly, monthly), enabling accurate forecasting and performance analysis
- Appraised employee performance and created sales competitions, boosting morale and driving higher sales through healthy competition
- Worked with Chef and managers to develop promotions, food and wine pairings, and menu items, increasing guest engagement and sales
- Monitored daily liquor counts and verified accuracy through POS, enhancing inventory control
General Manager/ Superintendent (Hybrid)
Crawl Space Brothers
03.2022 - 08.2023
- Achieved $145,000 per month in revenue by hitting weekly goals on 80% of scheduled jobs, driving consistent business growth
- Managed and supervised the Washington, DC metro location, overseeing install crews and ensuring project completion on schedule
- Created crew work schedules and managed job assignments, optimizing resource allocation to enhance job site efficiency
- Controlled material costs and performed final quality checks, certifying high standards and cost-effective operations
- Trained and developed installers at all levels, improving team skills and reducing turnover
- Prepared administrative reports (timesheets, logs, inventories, inspection reports), supporting operational transparency
- Built vendor relationships and managed outside vendor scheduling to ensure timely job completion and control costs
- Evaluated employees and conducted performance reviews to uphold high standards and accountability
General Manager
GMR Marketing Group/Philp Morris USA/ IQOS
Virginia
11.2020 - 03.2022
- Opened the first IQOS store and kiosks in Northern Virginia, leading all hiring and training for new staff
- Supervised daily operations, including merchandise ordering, staff scheduling, and inventory management, to optimize store performance
- Managed daily logs, team progression logs, and sales reports, enabling data-driven management decisions
- Trained and developed team members and managers, increasing product knowledge and customer satisfaction
- Created daily and weekly sales competitions to motivate team and drive sales engagement
- Prepared administrative reports (timesheets, staffing, inventories, cash reports) to enhance operational accuracy
- Evaluated and disciplined employees, conducting performance reviews to uphold company standards
Assistant Manager/ General Manager
Air Ventures LLC DCA/IAD AIRPORT Grille District/ The Kitchen by Wolfgang Puck/ Wow Bao
06.2018 - 05.2020
- Managed store budget and tracked costs, supporting achievement of financial targets
- Implemented training manuals and supervised employee training, improving onboarding and staff performance
- Trained and developed crew members and managers, increasing team competency and leadership
- Provided superior customer service while supervising daily Food & Beverage operations, ensuring adherence to resort etiquette guidelines
- Managed daily logs, team progression logs, and sales reports to enhance operational tracking and accountability
- Prepared administrative reports (timesheets, staffing, inventories, cash reports), supporting operational transparency
- Created sales competitions and contests to boost morale and drive higher sales
- Collaborated with Chef and managers to develop promotions and menu pairings, enhancing guest engagement
Store Manager
Shake Shack
Arlington, VA
08.2016 - 06.2018
- Selected, hired, onboarded, and trained team members, driving financial performance and maintaining high service standards
- Led and directed daily operations, enforcing policies and standards to ensure operational excellence and hospitality
- Built and maintained a culture embracing the SHACK PACT, motivating employees to achieve championship performance
- Managed purchasing, receiving, accounting, payroll, inventory, and HR systems, ensuring financial viability
- Created and posted weekly schedules based on sales forecasts and team needs, enhancing labor allocation
- Performed weekly and daily inventory audits, investigating variances and implementing improvements
- Supported and developed team leaders to facilitate effective shift management and communication
General Manager
Starbucks Franchise Pentagon
Arlington, VA
08.2015 - 12.2016
- Achieved financial objectives by preparing annual budgets, analyzing variances, and initiating corrective actions
- Strategized and implemented store policies, measuring results and making necessary adjustments to improve performance
- Motivated store team to increase sales and enhance customer satisfaction through targeted leadership and support
- Developed store success by coaching team, recruiting talent, and ensuring high customer satisfaction and product quality
- Organized store operations by streamlining procedures, approving staff hours, and monitoring supply requisitions
- Managed facility maintenance and ensured all equipment and storage areas were organized and operational
- Supervised daily checklists for equipment issues, ensuring timely correction and compliance with safety standards
- Built customer relationships and delivered excellent service by engaging with customers and responding to their needs
- Supported staff development through training and coaching, maximizing team potential and accountability
Store Manager
Cosi Inc
Arlington, VA
11.2014 - 08.2015
- Led and motivated the store team to increase sales and operational efficiency
- Managed stock levels and made key decisions on inventory control, reducing waste and optimizing stock turnover
- Analyzed sales figures and trends to forecast future sales and maximize profits
- Created and maintained budgets in coordination with senior management to meet financial targets
- Recruited, trained, and managed employees, improving team performance and retention
- Planned and promoted employee schedules to maintain optimal stock levels and operational readiness
- Balanced and calculated cash receipts for weekly and monthly balance sheets to ensure financial accuracy
- Promoted the company locally through social media and community engagement, increasing brand awareness
- Ensured compliance with quality, customer service, health, and safety standards, resolving issues promptly
Floor Manager
The Italian Store
Arlington, VA
10.2012 - 11.2014
- Ensured store standards and expectations were met within strict deadlines, executing business plans to achieve sales and profit goals
- Managed employee schedules and delegated assignments to enhance customer service and drive store profitability
- Collaborated with vendors to order seasonal and basic merchandise, ensuring optimal stock levels to meet customer demand
- Executed weekly sales ads and price changes to maintain accurate and timely updates of merchandise for customers
- Maintained a safe and clean environment, ensuring OSHA compliance and store readiness
- Performed cash management, balanced cash drawers, and maintained records of cash discrepancies
- Provided input on staffing levels and talent acquisition, supporting operational requirements
- Communicated regularly with team and management, promoting a unified and effective store management team
Trained/Certified Store Manager
Starbucks Franchise Pentagon
Arlington, VA
10.2012 - 11.2014
- Managed shift operations, delegated assignments, and ensured compliance with Starbucks policies and safety standards
- Assisted store manager in executing shift operations to maximize sales, profitability, and employee satisfaction
- Communicated goals and modeled teamwork, maintaining high standards during high volume or unusual events
- Performed cash management, balanced cash drawers, and maintained accurate financial records
- Scheduled employees and maintained calendar for staff meetings and promotions to optimize labor efficiency
- Provided input on coaching opportunities to achieve operational goals, supporting team development
- Analyzed customer and employee satisfaction indexes to identify areas for improvement and implement targeted solutions
- Promoted continuous employee development and identified candidates for management advancement
Lead Barista/Shift Manager
Starbucks Inc.
Arlington, VA
09.2003 - 10.2012
- Managed shift operations, delegated assignments, and ensured compliance with Starbucks policies and safety standards
- Assisted store manager in executing shift operations, contributing to sales growth, profitability, and employee satisfaction
- Communicated goals and modeled teamwork, maintaining high standards during high volume or unusual events
- Provided coaching and feedback to team members, supporting achievement of operational goals
- Scheduled employees and organized staff meetings and promotions, enhancing labor efficiency
- Performed cash management, balanced cash drawers, and maintained accurate financial records
- Analyzed customer and employee satisfaction indexes to identify improvement areas and implement targeted solutions
- Promoted continuous employee development and identified candidates for management advancement
Education
Business Management - Associate's
Virginia Union University
Richmond, VA05-2007
Business - High school diploma
Wakefield High School
Arlington, VA06-2005
Skills
- Contracts
- Customer acquisition
- Operational budget oversight
- Retail management experience
- Team leadership
- Catering experience
- Cash flow management
- Financial report preparation
- Food safety
- Upselling
- Inventory control
- Sales team development
- Customer service management
- Computer skills
- Safety compliance management
- Restaurant operations management
- Staffing management
- Financial management
- Merchandising
- Budget management
- Catering event management
- Culinary operations management
- Forecasting
- Outside sales
- Sanitation procedures
- Events management
- HR sourcing
- Employee retention
- Customer relationship building
- Food ordering
- Vendor relationship building
- Managing food service teams
- Team collaboration leadership
- Cross-selling
- Profit & Loss statement
- Team scheduling
- Safety training programs
- Employee relations
- Managing kitchen staff
- Overseeing training
- Menu planning
- Inventory optimization
- Safety compliance procedures
- Quality assurance processes
- Shift management
- Managing Calendars & Travel
- Performing Accounting Functions
- Planning Corporate Events & Meetings
- Staff supervision and training
- Developing Policies and Procedures
- Report preparation
- Assisting HR
- Staff scheduling
- Cash management practices
- Inventory management
- Financial statement preparation
- Order all supplies
- Manage vendors
- Daily financial reconciliation
- Invoice management
- Financial report preparation
- Microsoft Office suite
- Excel
- Word
- Outlook
- ADP
- Retail store experience
- Data analysis skills
- Promotional strategies
- Business planning
- Hospitality industry experience
- Quality assurance within food and beverage industry
- Menu concept development
- Staff training
- Bar management
- Vendor management
- Labor law compliance
- Retail industry sales team management
- Operational equipment management
- Work order management
- Labor cost analysis
- Manufacturing company experience
- Customer engagement
- Operational program management
- Client services experience
- HR support
- Kitchen operations
- Customer retention
- Client relationship development
- Financial reporting
- Operations management
- Operational management
- Recruiting
- Sales growth strategies
- Contract management
- POS
- On-site customer engagement
- Service vendor management
- Account management
- Logistics safety management
- Financial operations
- Performance evaluation
- Client relationship management
- System administration
- Sales management
- Adaptability
- Hospitality management
- Compliance management
- Mentoring
- Kitchen staff scheduling
- Fine dining experience
- Attention to detail
- Corporate events planning
- Employee training
- Customer relations management
- Problem solving
- Communication skills
- Staff development
- Project management
- Time management
- Vendor sourcing
- Revenue and market expansion
- Market growth
- Staff development
- Purchasing
- Leadership
- Cross-functional management
- Labor cost controls
- Schedule management
- New business development
- Staffing
- Relationship building
- Effective leader
- Staff management
- Program administration
- Sales
- Quality management
- Staff training/development
Certification
- Food Safety Certification
- TABC Certification
- Driver's License
- ServSafe
- Professional In Human Resources
- ServSafe Food Handler Certification
- Food Safety Manager Certification
- TIPS
- TABC Certified
- Food Handler Certification
Willing To Relocate
- Alexandria, VA
- Washington, DC
Timeline
General Manager
PF Changs
08.2023 - Current
General Manager/ Superintendent (Hybrid)
Crawl Space Brothers
03.2022 - 08.2023
General Manager
GMR Marketing Group/Philp Morris USA/ IQOS
11.2020 - 03.2022
Assistant Manager/ General Manager
Air Ventures LLC DCA/IAD AIRPORT Grille District/ The Kitchen by Wolfgang Puck/ Wow Bao
06.2018 - 05.2020
Store Manager
Shake Shack
08.2016 - 06.2018
General Manager
Starbucks Franchise Pentagon
08.2015 - 12.2016
Store Manager
Cosi Inc
11.2014 - 08.2015
Floor Manager
The Italian Store
10.2012 - 11.2014
Trained/Certified Store Manager
Starbucks Franchise Pentagon
10.2012 - 11.2014
Lead Barista/Shift Manager
Starbucks Inc.
09.2003 - 10.2012
Business Management - Associate's
Virginia Union University
Business - High school diploma
Wakefield High School