Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Languages
Timeline
Generic

Richard Ortiz

Flushing,NY

Summary

Accomplished, results-driven, self-motivated Management and Sales Professional with comprehensive 17 years of experience and expertise in all areas of Management, Purchasing, Sales, Operations, Team Leadership, Account Receivable and Payable Customer-oriented General Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

33
33
years of professional experience
1
1
Certification

Work History

General Manager

Allstate Auto Parts
Woodside, NY
07.2014 - Current
  • Oversee daily operations, including opening/closing, floor/phone mgmt., task assignment, safety, hiring, training and termination, expense control, sales, payroll, purchasing, A/P and A/R Manage Staff of 10 employees
  • Negotiate contracts with vendors
  • Establish and maintain strong client relationships
  • Inventory management and control using QuickBooks System
  • Developing sales plans
  • Ensure high standards of customer service including handling of any complaints for product and operational standards
  • Weekly scheduling process
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
  • Strategized long-term business needs while generating customer relations feedback for process improvements.

General Manager

Universal Auto Supply
Long Island, NY
06.2003 - 07.2014
  • Oversaw daily operations, including opening/closing, floor/phone mgmt., safety, hiring, training and termination, expense control, sales, payroll, purchasing, A/P and A/R
  • Established and maintained strong client relationships
  • Negotiated contracts with vendors
  • Inventory management and control
  • Managed staff of 15 employees
  • Embraced change as a means to expand business and remain competitive
  • Developed and implemented sales plans for targeted penetration of the retail market
  • Visited customers weekly.

Truck Driver/Fueler

Olympic Flame Fuel Oil
Brooklyn, NY
01.2002 - 06.2003
  • Delivered heating fuel to homes and businesses
  • Planned efficient routes and adjusted strategies based on current weather and traffic information
  • Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes
  • Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues
  • Applied defensive driving and safety techniques to prevent accidents
  • Managed proper transportation of dangerous goods such as heating oil with no incidents.

Fueling Supervisor

Ogden Aviation Fueling Co
06.1991 - 09.1999
  • Supervised all fueling and maintenance of all Domestic and International Flights
  • Supervised 25 Fuelers
  • Started as Parts Manager and was promoted to Fueling Supervisor
  • As Parts Manager responsible for Inventory Control, A/R and A/P, Purchasing and Negotiating with Vendors.

Education

Borough of Manhattan Community College
New York, NY

Skills

  • A/p
  • A/r
  • Payroll
  • Customer service
  • Purchasing
  • Vendor management
  • Inventory
  • Contracts
  • Scheduling
  • Quick books
  • Sales plans
  • Training
  • Negotiate contracts
  • Excel
  • Microsoft office
  • Quality assurance
  • Operations
  • Microsoft Word
  • Inventory Management
  • Team Building
  • Inventory control
  • Communication skills
  • Mentoring
  • Supervising experience
  • Leadership
  • Organizational skills
  • CDL
  • Customer Relationship Management
  • Vendor Sourcing
  • Sales
  • Forklift
  • Customer Retention
  • Business Administration
  • Account Management

Certification

CDL A

Additional Information

SKILLS A/R and A/P Sales plans Negotiate contracts Scheduling Client Aquisition Microsoft Office Customer service Excel Hiring Supervisor Inventory management and control Profitability and revenue generation Negotiating Vendor management Payroll New employee training Purchasing Quality assurance controls Quick Books CDL Class A License with Tanker and Passenger

Personal Information

Title: General Manager - Allstate Auto Parts

Languages

Spanish
Professional

Timeline

General Manager

Allstate Auto Parts
07.2014 - Current

General Manager

Universal Auto Supply
06.2003 - 07.2014

Truck Driver/Fueler

Olympic Flame Fuel Oil
01.2002 - 06.2003

Fueling Supervisor

Ogden Aviation Fueling Co
06.1991 - 09.1999

Borough of Manhattan Community College

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Richard Ortiz