Brock Harris
East Helena,MT
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Proven track record of enhancing customer satisfaction through positive interactions. Strong ability to handle multiple tasks efficiently while maintaining high service standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Summit collision center
Helena, MT
11.2024 - Current
- Managed day-to-day operations, writing estimates and negotiating with insurance companies to ensure timely approvals.
- Coordinated daily production scheduling for technicians to enhance workflow and meet service demands.
- Monitored and scheduled repairs for all vehicles at the facility to maintain operational readiness.
- Maintained up-to-date records of accounts receivable to support financial processes.
Manager
Top Gun Autobody
Helena, MT
10.2019 - 11.2024
- Managed day-to-day operations, writing estimates and negotiating with insurance companies to ensure timely claims processing.
- Coordinated daily production scheduling for technicians, enhancing workflow efficiency and meeting project deadlines.
- Oversaw scheduling and monitoring of vehicle repairs at the facility, ensuring timely service delivery and customer satisfaction.
- Ensured accounts receivable were updated regularly to support cash flow management.
Manager
Big Sky Collision Center
Bozeman, MT
09.2018 - 10.2019
- Managed daily estimates and negotiated with insurance companies to secure comprehensive coverage.
- Coordinated daily production schedules for technicians to enhance operational efficiency.
Auto Body Repairman
B13 Autobody
Helena, MT
01.2016 - 10.2018
- Led auto body repair operations and delivered consulting services to enhance repair quality.
Auto Body Repair Technician/Auto Body Painter
Big Sky Collision Center
Bozeman, MT
09.2014 - 10.2016
- Completed various repairs, including body and frame replacements, ensuring quality and safety standards.
- Skilled in frame rack operations and knowledgeable in chief measuring system for precise repairs.
- Utilized various automotive and specialty tools for repairs.
- Repaired wrecked vehicles, managed parts inventory, and interpreted repair orders to ensure accurate service.
- Advanced knowledge of auto body processes through hands-on experience and continuous learning.
- Demonstrated strong attention to detail during repair processes.
- Guided newer technicians through repair procedures, providing support and sharing knowledge to enhance team capabilities.
- The ability to fallow instructions.
Detention Officer
Lewis and Clark County Detention Center
Helena, MT
10.2010 - 09.2014
- Maintained order at detention center, safeguarding inmate safety and security.
- Earned certifications in Taser, OC spray, and defensive tactics, enhancing inmate management strategies.
- Completed detention officer basics certification in Montana, strengthening professional qualifications.
Education
High School Diploma - Helena, MT
Capital High School
Helena, MT01.2005
Skills
- Auto Technician
- Computer skills
- Customer support
- Commercial insurance policies
- Welding
- Typing
- Mechanical damage evaluation
- Auto insurance knowledge
- Automotive Repair
- Vehicle damage assessment
- Payment processing
- Theft damage appraisal
- Account analysis
- Body Shop
- Analysis skills
- Flood damage appraisal
- Body wrap services
- Liability claims
- Computer operation
- Productivity software
- Data entry
- Financial software
- Cost control
- Computer-aided vehicle damage estimating
- Supervising experience
- Microsoft Excel
- Vehicle damage measuring tools
- Technical report writing
- Automotive diagnostics
- Liability insurance knowledge
- Vendor negotiation
- Repair manuals for vehicle damage
- Auto body repair
- Oil & gas
- Mobile devices
- Parts catalogs for vehicle damage
- Technical Proficiency
- Team development
- Project management
- Service writing
- Organizational skills
- Paint
- Estimating software
- Paint damage assessment
- Communication skills
- Personal auto insurance claims
- Schematics
- Microsoft Powerpoint
- Contracts
- Off-road vehicle appraisal
- Managing vehicle appraisal teams
- Business development
- Heavy equipment appraisal
- Accounting and finance experience
- Commercial truck appraisal
- Collision repair
- Time management
- Writing skills
- Mechanical damage appraisal
- Fire damage appraisal
- Bodywork repair assessment
- Multitasking
- Outdoor work
- Frame damage inspection
- Estimating software for insurance claims
- Repair estimation
- Hail damage appraisal
- Vehicle damage evaluation
- Collision repair appraisal
- Motorcycle appraisal
- Working on construction projects
- Mitchell Estimating
- Microsoft Outlook
- Recreational vehicle appraisal
- Bus appraisal
- Report writing
- Glass damage appraisal
- Sales negotiation
- Parts replacement estimation for vehicle damage
- Customer communication
- Mechanical inspection for vehicle damage
- Auto Body
- Sales
- Negotiation
- Team management
- Computer literacy
- Written communication
- Business management
- Materials handling
- Materials management
- Problem-solving
- Medical terminology
- Client communication
- Vehicle inspections
- Dealership experience
- GM vehicles
- Inventory management
- Leadership
- Automotive service
- Auto Detailer
- Administrative experience
- Profit & loss
- Microsoft Office
- Financial report interpretation
- Windows
- Vehicle damage appraisal
- Handling insurance claims
- Salvage vehicle appraisal
- Luxury vehicle appraisal
- 10 key typing
- Intelligence targeting
- Buffing
- Auto Estimating
- Commercial insurance knowledge
- Electrical
- Production scheduling
- Insurance negotiations
- Accounts receivable
- Vehicle repairs
- Estimating costs
- Customer relationship management
- Quality control
- Staff supervision
- Problem solving
- Conflict resolution
- Attention to detail
- Effective communication
- Team building
- Decision making
- Interpersonal skills
- Financial administration
- Networking
- Process improvements
- Leader
- Staff motivation
- Staff development
- Client account management
- Leadership and team building
- Staff training
- Negotiation skills
- Strategic planning
- Expense control
- Supervision and training
- Inventory control
- Consistently meet goals
- Salary structure/compensation analysis
- Relationship building
- Performance improvement
- Cost reductions
- Purchasing and planning
- Market growth
- Staff-retention programs
- Top talent recruiting, hiring, and retention
- Human resources management
- Customer retention
- Performance analysis
- Staff management
- Employee scheduling
- Business administration
- P&L management
- Staff training and development
- Strategy
- Operations management
Certification
- I-CAR Certification
- CCC One Estimating Certification
- Auto body repair
- Driver's License
Languages
English
Timeline
General Manager
Summit collision center
11.2024 - Current
Manager
Top Gun Autobody
10.2019 - 11.2024
Manager
Big Sky Collision Center
09.2018 - 10.2019
Auto Body Repairman
B13 Autobody
01.2016 - 10.2018
Auto Body Repair Technician/Auto Body Painter
Big Sky Collision Center
09.2014 - 10.2016
Detention Officer
Lewis and Clark County Detention Center
10.2010 - 09.2014
High School Diploma - Helena, MT
Capital High School