Cassandra Buckmire
Loganville,USA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Extended Stay Hotels
Budd Lake, NJ
06.2022 - Current
- To ensure that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability
- Practice continued cost control through adherence to agreed budgets
- To ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage etc
- To ensure that the Management Team is trained appropriately to the highest standards
- Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget
- To oversee and control all stocktaking
- Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel
- Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction
- To develop and maintain a culture of top class customer care standards
- To ensure a good working relationship with all employees and the local community
- Hold regular communications meetings with all employees and the Management team
- To develop all employees through to use of appraisals, training and development in consultation with the Human Resources Manager
- To achieve all targets as agreed with the Group Operations Manager
- Develop a proactive Yield Management program to include ninety-day forecasting identifying strong and weak periods in order to maximize average rate resulting in increased revenues
- Create an aggressive Marketing Plan to increase the market share through outside sales
- Identify ideal clientele and develop a strategy to build relationships with their source
- This can be achieved through familiarization visits and sales calls and attendance at Trade Shows
- Provide accurate reporting to enhance the sales and marketing plan to identify sources of business and geographical location of clients to assist in directing marketing resources
- Create advertising through favourable written reviews of the hotel, the food and service levels
- Invite media and critics to visit the hotel with the vision of increased sales
- Present month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports
- To attend relevant conferences and seminars as directed by the Company
- To seek opportunities to develop yourself in relation to technical training and personal development
- To ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer
General Manager
Bolongo Bay Beach Resort
St Thomas
06.2019 - 06.2022
- Oversee personnel including front desk, housekeeping staff, maintenance staff and office employees
- Monitor employee performance and conduct regular evaluations to help improve customer service
- Collect payments and maintain records of budgets, funds, and expenses
- Welcome and register guests once they arrive
- Resolve issues regarding hotel services, amenities, and policies
- Organize activities and assign responsibilities to employees to ensure productivity
- Create and apply a marketing strategy to promote the hotel's services and amenities
- Coordinate with external parties including suppliers, travel agencies, and conference planners
- Evaluate hotel performance and ensure compliance with health and safety rules
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments
- Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work
- Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls
- Formulate budgets and prepare monthly revenue/expense forecasts
- Maintain customer service/satisfaction standards; handle customer service issues; process refunds in excess of $200.00
- Maintain and operate all computer equipment
- Train Hotel Administration students in classes pertaining to Front Office Operations, Laboratories and Hotel Intern positions
- Be responsible for Life-Safety Code compliance
- Work closely as liaison with internal sales account executive
- Perform daily room and property inspections
- Perform other related duties, as assigned
Human Resources Manager
Sanders
Mackinac Island, MI
04.2015 - 11.2018
- Consistently recruiting excellent staff Both in state and international workers H2B H1B and J1
- Maintaining a smooth onboarding process
- Training, counseling and coaching our staff
- Resolving conflicts through positive and professional mediation
- Carrying out necessary administrative duties
- Conducting performance and wage reviews
- Developing clear policies and ensuring policy awareness
- Creating clear and concise reports
- Giving helpful and engaging presentations
- Maintaining and reporting on workplace health and safety compliance
- Handling workplace investigations, disciplinary and termination procedures
- Maintaining employee and workplace privacy
- Leading a team of junior human resource managers
- Worked Remotely during winter months
- Travelled international to secure employment through the H2B J1 and H1B process
Rooms Division Manager
Yellowstone Club
Big Sky, MT
04.2016 - 02.2018
- Managed high volume arrival/departure days while inspecting guest rooms daily before releasing as available inventory
- Inspected the cleanliness, appearance, and maintenance of VIP rooms, guest rooms, corridors, back landings and staircases
- Assisted Rooms Operations Manager in implementing new plans & procedures, including team incentive programs and upgrade projects to guest rooms
- Conducted monthly inventory of the warehouse and guest rooms to ensure adequate stock of supplies and compliance with loss prevention standards
- Implemented a tracking system for missing items in guest rooms to create Capital Expenditure projects and to help forecast operating supplies
- Inspected all VIP guest rooms prior to arrival to ensure special profile preferences and luxury cleanliness expectations were met daily
- Assisted in implementing and monitoring a Preventive Maintenance Program in hotel guest rooms in compliance with standards of operations
- Gathered inventory data regarding guest rooms and employee housing to better aid guest services and employee housing assignments
- Created a higher standard of cleanliness of the guest rooms, public areas as well the laundry department
- Coordinated and oversaw post-construction cleaning and set up guest rooms for entire hotel, breakfast and public areas
- Ensured cleanliness and maintenance standards were met for all specialty suites and guest rooms through extensive evaluation program
- Maintained standards of cleanliness in guest rooms, public space, meeting areas and office space
- Inspected and supervised the daily cleaning operations of all guest rooms as well as ensured quality control of guest rooms, confirming that high company standards were met
- Maintained and managed cleanliness of all guest rooms and public areas of the hotel
- Assisted in the renovation of guest rooms and the opening of the Premiere wing
- Ensured standards are being met by inspecting public areas and guest rooms daily
Director of Operations
Gurney's Resorts
Montauk, NY
03.2014 - 04.2015
- Manage special VIP menus and private functions ranging from white-glove service to keg parties, with prices up to $10K
- Maintain hotels cleanliness standards and manages finances of housekeeping operations including budget and inventory controls
- Complete random checks of guest rooms to ensure cleanliness standards are being meet or exceed
- Review weekly/monthly revenue, payroll, expense reports and explain variances as needed
- Create the weekly employee schedule and handle the payroll of the front office department
- Inform all front office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests
- Direct responsibility for all hotel front office, security, reservations, and audit/accounting operations
Director of Operations
The Grand Hotel
Mackinac Island, MI
- Manage the daily activities of the Housekeeping Maintenance grounds keeping and Front Office department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
- Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
- Daily supervision of all Operations staff, including the day, event and post-event crews
- Daily supervision of the grounds keeping staff, including the day, event and post-event crews
- Purchase, re-order and maintain housekeeping supplies and inventory
- Conduct pre-event inspections of all rooms, clubs, seating areas and public areas for every event held at the Property
- Recruit, schedule and train all new housekeeping staff members
- Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events
- Uphold the highest standards of cleanliness, safety, and conduct
- Knowledge of OSHA and safety standards within Housekeeping department
- Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event
- Ensures the proper maintenance of all equipment; makes arrangements for repair
Director of Housekeeping
Caneel Bay Resort
St John, VI
- Manage daily operation of hundreds of rooms, including VIP rooms, public areas, and amenities
- Manage the daily housekeeping operations and cleanliness standards of a full service, 453 room, AAA 4 diamond resort
- Manage payroll process for housekeeping department occasionally
- Implement more effective and efficient operating procedures to achieve target standards of cleanliness including on time room readiness
- Operate within OSHA and safety standards within housekeeping department
- Plan and facilitate team member daily meetings and yearly performance evaluations for housekeepers
- Train in proper chemical procedures of MSDS and Ecolab safety
- Have worked with cleaning chemicals and have knowledge of the safety requirements and MSDS
- Train employees in various areas within the housekeeping, including proper VIP set up of guestrooms and suites
- Monitor proper usage of hazardous chemicals in compliance with OSHA and other applicable safety and health policies and procedures
- Train and supervise housekeeping and housemen staff
- Prepare schedules and payroll and effectively handle employee relations
- Create and maintain housekeeper and housemen incentive base inspection program
- Re-Design housekeepers room sections to increase efficiency and productivity by evenly distributing the work load
- Assist with development of maintenance agreements and maintain positive relations with vendors to ensure smooth facility operations
Property Manager
Yellowstone Club
Big Sky Mountain Village, MT
- Preparing and managing budgets
- Attracting new tenants through advertising, property viewings, and encouraging referrals
- Interviewing tenants and running credit checks
- Setting rental rates, negotiating and enforcing lease agreements
- Addressing tenant complaints and inspecting vacated units
- Contracting and supervising repairs and maintenance work
- Collecting rent, dealing with late payments, and handling operating expenses
- Maintaining records of income, expenses, signed leases, complaints, maintenance, etc
- Preparing reports on the financial performance of properties
- Terminating leases and initiating eviction proceedings
Education
Bachelor's degree - Psychology
Nyack College
Nyack, NY11.2012
Associate's degree - Business Administration
Devry university
New York, NY08.2007
Skills
- Commercial Cleaning
- Guest Services
- Housekeeping Management
- Laundry
- Procurement
- Shift Management
- Store Management Experience
- Hotel Experience
- Hotel Management
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Team Management
- Auditing
- Bookkeeping
- Inventory Control
- Interviewing
- Staff Training
- Staff Development
- Property Management
- Office Management
- Office Administration
- Loss Prevention
- Administrative Experience
- Leadership Experience
- Budgeting
- Leadership Training
- Payroll
- Human Resources
- Financial Report Writing
- QuickBooks
- Supervising Experience
- Management
- Accounting
- Forecasting
- Restaurant management
- Restaurant experience
- Operations management
- ServSafe
- Profit & Loss
- Employee Evaluation
- Hotel management
- Hospitality management
- Accounts Receivable
- Night Audit
- Sales Management
- Recruiting
- Business operations
- Human Resources Management
- Employee Orientation
- Conflict Management
- OPERA
- Schedule management
- Analysis skills
- Hospitality
- Pricing
- Upselling
- Maintenance management
- Plumbing
- Operating systems
- React
- Employment & labor law
- Retail sales
- Strategic Planning
- POS
- Merchandising
- Windows
- Sales
- Customer service
- Retail
- Sale, retail and customer support
- Kronos
- Microsoft Access
- Continuous improvement
- Salesforce
- Compliance management
- Store management
- Google Docs
- Typing
- Cash handling
- Social media management
- ADP
- Events management
- Project management
- Leadership
- Communication skills
- Business management
- Financial analysis
- Contracts
- Financial acumen
- Knowledge management
- Financial report writing
- Cost control
Certification
- CPR Certification
- Professional In Human Resources
- Certified Treasury Professional
- Food Handler Certification
- Driver's License
- First Aid Certification
- Non-CDL Class C
- Certified Property Manager
- Certified Apartment Manager
Additional Information
Human Resource experience, Recruiting J1 students J1 Exchange teachers, H2B and H1B Workers.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Extended Stay Hotels
06.2022 - Current
General Manager
Bolongo Bay Beach Resort
06.2019 - 06.2022
Rooms Division Manager
Yellowstone Club
04.2016 - 02.2018
Human Resources Manager
Sanders
04.2015 - 11.2018
Director of Operations
Gurney's Resorts
03.2014 - 04.2015
Director of Operations
The Grand Hotel
Director of Housekeeping
Caneel Bay Resort
Property Manager
Yellowstone Club
Bachelor's degree - Psychology
Nyack College
Associate's degree - Business Administration
Devry university