Gina Fredricks
Independence,USA
Summary
Dynamic director of operations and general manager with expertise in strategic growth and operational excellence. Achievements include a $250,000 revenue increase and a $190,000 reduction in expenses, alongside successful training initiatives for management. Proficient in enhancing safety standards and implementing effective budgeting practices that drive sustained company success.
Overview
14
14
years of professional experience
Work History
General Manager
Get Air Trampoline Park
09.2021 - Current
- Increased first-year revenue by $250,000 while sustaining baseline and facilitating yearly growth of six to seven percent.
- Conducted training for newly appointed general managers across USA and Canada through hands-on coaching in P&L management, staff development, and park operations. While at each park, standardized operational procedures to address chronic issues and enhance park safety. Led comprehensive staff retraining programs to improve operational efficiency and safety standards.
- Achieved consistent performance as a KPI top 10 park out of 72 locations, demonstrating exceptional operational success.
- Supported company fundraising initiatives, surpassing local annual fundraising goal by 50%.
- Participated in Get Air mentorship initiative, providing ongoing coaching for underperforming general managers.
- Retained mentor position for two additional years, fostering leadership development among peers.
Assistant Director of Aquatics/Safety
Great Wolf Lodge
Kansas City, USA
08.2020 - 09.2021
- Great Wolf Lodge is a family-friendly resort chain that features indoor water parks.
- Developed managers and supervisors for career advancement opportunities
- Teach S.A.F.E Training at weekly orientation classes
- Documented and tracked safety and OSHA related incidents and rescue reports for monthly, quarterly, and year end reporting to Management, Corporate and HR
- Participated in Corporate Safety Committee calls
- Developed training materials for the Lifeguard Training Program and monthly in-services
- Managed department operations, including scheduling 75-100 aquatic staff, overseeing purchasing, hiring, training, and cleanliness programs
- Assisted in developing managers and supervisors for potential career advancement
- Chosen by the GM and HRD to be part of Great Wolf Lodge’s Key Talent Program
- Assist the Director in forecasting and executing departmental budget
- Participated in the lodge MOD program
Director of Water Resort Operations
CoCo Key Water Resort
Kansas City, USA
09.2017 - 04.2020
- Administered risk management and safety programs, consistently exceeded industry standards on unannounced operational facility audits, earned 2019 International Silver Safety Award, reduced insurance claims to zero in 2019.
- Reduced department spending by $190K in first year and consistently maintained or further reduced owner-designated budget markers.
- Spearheaded brand awareness program, including a Halloween Community outreach program that brought in over 1700 visitors, partnering with Pogo Pass resulting in 2500 first time visitors, from targeted demographic, in 2019, implementing CoCo Key branded hotel/water park package premium gift.
- Launched youth leadership development program, enhancing lifeguard retention and reducing annual lifeguard licensing fees by 33%.
- Worked directly with Water Resort Engineer to develop preventive maintenance program that reduced maintenance shutdowns from annual to biennial saving over $40K in revenue.
- Implemented inventory tracking system that reduced hotel pantry food costs from 137% to 32%, trained hotel staff on new system and transitioned responsibility to hotel operations manager.
- Managed F&B inventory, achieving 15% reduction in total food and beverage costs through menu engineering and new inventory control measures.
- Negotiated and oversaw installation of new 45 game arcade, including Point of Sale (POS) and inventory tracking system.
- Maintained gift shop by researching industry trends and new products, and implemented inventory control systems that eliminated theft.
- Created and updated SOP manuals for compliance with Model Aquatic Health Code (MAHC) and state requirements, developed comprehensive Emergency Action Plans and training materials, and led 10/20 clinics for in-service training.
- Supervised eight direct reports, including Aquatic Managers and Water Resort Sales Managers.
- CoCo Key Water Resort is a family-friendly indoor water park and resort.
Senior Operations Manager
CoCo Key Water Resort
Kansas City, USA
06.2017 - 09.2017
- Resolved complex guest issues, selected by GM for Guest Recovery Committee to enhance guest satisfaction.
- Supported Director in interviewing, hiring, discipline, timecard management, and ensuring completion of new hire paperwork for human resources.
- Oversaw daily operations of online ticketing system to ensure efficient customer service.
- Managed online ticketing system.
- Responded to park emergencies and completed thorough investigations.
- Oversaw hiring and training of 50-70 associates, including 6 supervisors and 1 manager, to build a strong operational team.
Assistant Scoutmaster/Scoutmaster
Boy Scout Troop
Raytown, USA
01.2013 - 09.2017
- Managed annual fireworks tent from 2014 to 2017, responsible for ordering, staffing, security, point of sale opening/closing procedures, reconciling all cash/credit card transactions, and nightly cash deposits, increased sales from $37K to $60K.
- Managed annual fireworks tent from 2014 to 2017, overseeing ordering, staffing, security, point of sale operations, and cash reconciliation, increasing sales from $37K to $60K.
- Directed Scouting for Food Drives from 2015-2017 for all Raytown Missouri units, coordinating with 10-12 units to distribute bags and arrange pick-up for REAP, providing enough food and personal items to last 9 to 12 months.
- Organized and directed planning of social, recreational, and curricular programs for camp activities, achieving participant rate of return greater than 90%.
Assistant Course Director/Course Director
National Youth Leadership Training - Heart of America Council
Kansas City, USA
01.2014 - 08.2017
- Volunteered in various roles, including Assistant Course Director and Course Director, and delivered a successful councilwide leadership training course designed to teach, enhance, and inspire future leaders.
- Fostered co-ed program development by recruiting first 7 female youth staff and participants, increasing female participation from 0% in 2014 to over 25% in 2017, providing girls access to premier national youth leadership training.
- Managed 40-60 youth staff and 100-120 participants on-site, ensuring smooth daily operations and offering guidance on best practices and behavioral issues.
- Managed on-site operations for 40-60 youth staff and 100-120 participants, ensuring successful daily operations and providing guidance on best practices and behavioral issues.
- Facilitated staff meetings and educational sessions to enhance youth staff competencies.
- Communicated with parents regarding camper registration, health forms, behavioral issues, and general questions or concerns regarding camp program.
Manager
CoCo Key Water Resort
Kansas City, USA
02.2017 - 05.2017
- Ensured accurate timecard submissions to maintain payroll integrity.
- Managed weekly schedules for all resort staff, optimizing coverage for party hosts, front desk, arcade, bartending, and kitchen teams.
- Scheduled and conducted in-service training to enhance staff skills and service quality.
- Achieved Lifeguard Instructor license in March 2017.
- Ensured pools were compliant with all local, state, and national requirements.
- Completed certification process for Lifeguard Instructor license.
Aquatics Supervisor
CoCo Key Water Resort
Kansas City, USA
10.2016 - 02.2017
- Supervised 50-70 lifeguards to ensure safety and compliance with aquatic standards.
- Directed housekeeping team to maintain park cleanliness, enhancing guest satisfaction.
- Performed open and closing procedures for facility to maintain safe environment for all associates and guests, ensured all aquatic paperwork was completed to ensure compliance with Ellis and Associates standards including zone validations, ensured internal audits were performed daily.
- Monitored guest activities to prevent injuries and responded effectively to emergencies.
- Oversaw housekeeping team and park cleanliness to ensure optimal guest experience.
Education
Grant Community High School
Skills
- Nonprofit management
- Team management
- Management experience within nonprofit industry
- Paycom and Paylocity
- Salesforce
- Executive team leadership
- Online ticketing
- Point-of-Sales system (Micros)
- Facility management
- Customer service strategy
- Micros POS system
- Commercial cleaning
Timeline
General Manager
Get Air Trampoline Park
09.2021 - Current
Assistant Director of Aquatics/Safety
Great Wolf Lodge
08.2020 - 09.2021
Director of Water Resort Operations
CoCo Key Water Resort
09.2017 - 04.2020
Senior Operations Manager
CoCo Key Water Resort
06.2017 - 09.2017
Manager
CoCo Key Water Resort
02.2017 - 05.2017
Aquatics Supervisor
CoCo Key Water Resort
10.2016 - 02.2017
Assistant Course Director/Course Director
National Youth Leadership Training - Heart of America Council
01.2014 - 08.2017
Assistant Scoutmaster/Scoutmaster
Boy Scout Troop
01.2013 - 09.2017
Grant Community High School