Erika Rountree
Austin,Texas
Summary
Dynamic General Manager with over 4 years of experience in team leadership, customer service, and operational excellence. Proven track record in enhancing member service metrics and cultivating strong relationships. Successfully managed billing inquiries and conducted team training, leading to a streamlined onboarding process. Recognized for maintaining high standards of member satisfaction and a clean gym environment. Committed to leveraging expertise in team management and client relations to drive success and enhance the client experience.
Overview
8
8
years of professional experience
Work History
General Manager
Excel Fitness
06.2023 - Current
- Supervise and lead a team of employees, implementing policies, practices, and objectives to enhance club operations and deliver an outstanding member experience through improved member service metrics. Responsibilities encompass member interactions related to billing and account status, conducting banking transactions, delegating tasks to team members, performing maintenance walkthroughs, ensuring cleanliness of locker rooms and gym areas, orchestrating monthly meetings, constructing weekly schedules, instructing professional email etiquette, fostering relationships with the team, managing supply orders, overseeing inventory counts, coaching and developing staff, facilitating interviews, onboarding new hires, and devising a comprehensive Assistant Manager training guide for the entire franchise.
Assistant Manager
Excel Fitness
04.2021 - 06.2023
- Assisted in the management of a team of employees at the designated location, ensuring adherence to policies, practices, and objectives. Key responsibilities included managing banking transactions, delegating tasks, handling correspondence, conducting maintenance inspections, compiling notes for monthly meetings, creating weekly schedules, nurturing relationships with team members while balancing support and professionalism, navigating challenging situations, managing multiple supply orders weekly, counting inventory, executing follow-ups with coaching and disciplinary actions, and leading by example.
Member Services Representative
Excel Fitness
11.2019 - 04.2021
- Facilitated member sign-ups, billing inquiries, invoice management, membership cancellations, and responded to various member inquiries. Additional responsibilities involved maintaining equipment cleanliness, cleaning beneath equipment such as treadmills, deep cleaning the women’s locker room, and conducting regular gym walkthroughs to ensure disinfectant availability, organizing weights left on the floor, and managing trash disposal.
Sales Associate
Bath & Body Works
10.2018 - 02.2020
- Delivered exceptional customer service by identifying customer needs, providing product information, and offering tailored product recommendations. Responsibilities included assisting with store layout adjustments, distributing marketing materials throughout the store, and maintaining physical activity through tasks such as standing for extended periods, climbing ladders to organize inventory, lifting packages weighing up to 50 pounds, and ensuring a welcoming appearance and atmosphere for customers. My focus was to create a safe, inviting, and appreciated environment for store visitors.
Food Truck Operator
South Austin Sno
03.2018 - 10.2019
- Operated the facility independently, managing order-taking, delivering exceptional customer service, handling produce, preparing snow cones, maintaining the cleanliness and organization of both the interior and exterior of the facility, managing cash transactions daily, and executing opening and closing procedures independently.
Education
Associate's Degree - General Studies
Austin Community College
Texas05.2021
Skills
- Teamwork
- Motivation
- Hospitality
- Coachable
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Relationship building
- Inventory control
- Customer relationship
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Staff motivation
- Customer retention
- Deadline oriented
- Process improvements
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Performance evaluations
- Purchasing
- Exceptional interpersonal communication
- Expense control
- Troubleshooting expertise
- Project planning
- Organizational development
- Quality management
- Sales expertise
- Team oversight
- Data review
- Skilled negotiator
- Change implementation
- Customer service
- Decision-making
- Complex Problem-solving
- Task delegation
- Documentation and reporting
- Cross-functional teamwork
- Policy implementation
- Expectation setting
- Expense tracking
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Recruiting and interviewing
- Data analysis
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Positive attitude
- Attention to detail
- Excellent communication
- Organizational skills
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Professional and courteous
- Good judgment
- Negotiation and conflict resolution
- Active listening
Timeline
General Manager
Excel Fitness
06.2023 - Current
Assistant Manager
Excel Fitness
04.2021 - 06.2023
Member Services Representative
Excel Fitness
11.2019 - 04.2021
Sales Associate
Bath & Body Works
10.2018 - 02.2020
Food Truck Operator
South Austin Sno
03.2018 - 10.2019
Associate's Degree - General Studies
Austin Community College