MONIQUE JEFFERSON
Pittsburgh,PA
Summary
High-energy Manager bringing leadership skills and management knowledge developed over 15-year career. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature. Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
9
9
years of professional experience
Work History
Cafe Supervisor
Compass Group Management
Pittsburgh, PA
11.2021 - Current
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Motivated 15-member team to execute exceptional level of service, leading to 50% increase in repeat customers.
- Scheduled and received beverage and food deliveries 2 times per week, thoroughly checking delivery contents to verify product quantity and quality.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Supported customers with unique dietary challenges with customizable menu offerings.
Facilities Manager
University Of Pittsburgh
Pittsburgh, PA
03.2021 - 11.2021
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Interviewed, hired and trained qualified maintenance employees.
- Drove continuous improvement of processes and systems operation.
- Supervised 25 team members throughout redesign and renovation process
Supervisor / Chartwells
Chartwells Compass Group
Pittsburgh, PA
10.2015 - 08.2020
- Established and enforced clear goals to keep employees working collaboratively
- Complied with company policies, objectives and communication goals
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Provided ongoing training to address staff needs.
- Identified individual employee's unique work styles and adapted management methods
Server/prep / Fry Side
Applebee's
Pittsburgh, PA
05.2012 - 10.2015
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Collaborated with host, bus person and cook to efficiently serve food and beverage options
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Saved $50 by implementing cost-saving initiatives that addressed long-standing problems
Education
Associate of Applied Science: Anesthesiologist - Anesthesia Tech
Western School of Health And Business
05.2000
Massage Therapy -
Western School of Health And Business
Pittsburgh, PA05.2004
Health Care
Everest College
Pittsburgh, PA05.2007
Skills
- Complaint Resolution
- Critical Thinking
- Production and Time Sequencing
- Work Station Assignments
- Orientation and Onboarding
- Timesheet Organization
- Task Delegation
- Kitchen Staff Supervision
- Customer Service
I enjoy reading ,meditation and gardening
I like to read positive books that uplift me. I enjoy taking time out to rest my mind and body with meditation. I love to work in my vegetable garden,
Timeline
Cafe Supervisor
Compass Group Management
11.2021 - Current
Facilities Manager
University Of Pittsburgh
03.2021 - 11.2021
Supervisor / Chartwells
Chartwells Compass Group
10.2015 - 08.2020
Server/prep / Fry Side
Applebee's
05.2012 - 10.2015
Associate of Applied Science: Anesthesiologist - Anesthesia Tech
Western School of Health And Business
Massage Therapy -
Western School of Health And Business
Health Care
Everest College