Natasha Hicks
Salem,MA
Summary
Enthusiastic Cybersecurity student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operating systems and software packages and familiarity in multiple facets of computer help desk support such as installations, troubleshooting, and maintenance. Motivated to learn, grow and excel in Information Technology and Computer Science.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Private Nanny
Multiple Families
Boston, MA
01.2012 - 02.2022
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted children with homework assignments and special projects across different subjects.
- Earned CPR, FirstAid, Montessori, Baby Yoga & Sign Language, 5 Rights of Medication Administration, and Mandated Reported certifications to expand skills and gain better understanding of childcare field.
Remote Learning Educator
William Lazzaro
Medford, MA
09.2020 - 04.2021
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
Unemployment Claims Specialist
OnBrand24
Beverly, MA
04.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Documented all communication with applicants and inputted information into system using Amazon Workspace.
Private Nanny
Cozykin Inc.
Cambridge, MA
02.2017 - 08.2019
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Facilitated relationships with children and parents by developing caring and structured home environments.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH 09.2017 - Current
Skills
Packet Tracer
Wireshark
Technical issues analysis
TCP/IP
Customer service expert
Technical documents comprehension
Multitasking Abilities
Good Telephone Etiquette
Analytical and Critical Thinking
Dependable and Responsible
Certification
Security+ 601 (Inview)
Timeline
Remote Learning Educator
William Lazzaro
09.2020 - 04.2021
Unemployment Claims Specialist
OnBrand24
04.2020 - 08.2020
Bachelor of Science - Cyber Security
Southern New Hampshire University
09.2017 - Current
Private Nanny
Cozykin Inc.
02.2017 - 08.2019
Private Nanny
Multiple Families
01.2012 - 02.2022