Shadey Thomas-Olikeze
Cambria Heights,NY
Summary
Dedicated Network Engineer with over eight years of experience in IT, specializing in technical support and troubleshooting complex hardware and software issues. Proficient in MS Office applications and actively pursuing Cisco certifications to enhance networking skills. Demonstrated ability to configure networks and foster collaboration within dynamic teams, consistently achieving results through effective problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Orthodox Union
09.2025 - Current
- Improved user satisfaction by resolving hardware and software issues via multiple channels.
- Increased system uptime by troubleshooting network connectivity and performing routine upgrades.
- Enhanced user experience through responsive Tier 1 and Tier 2 IT support.
- Boosted network performance by regularly monitoring, troubleshooting, and upgrading infrastructure.
- Efficiently resolved technical issues by leveraging proficiency in ServiceNow ticketing systems.
- Resolved technical issues for end-users across various hardware and software platforms.
- Provided remote and on-site support, ensuring minimal downtime for critical systems.
- Documented troubleshooting processes and solutions in knowledge base for future reference.
Administrative Assistant
Jay King's Trucking LLC
01.2022 - Current
- Streamlined administrative processes by preparing delivery orders from the Shipping Department.
- Maintained accurate department files and records for efficient operations.
- Generated trip and equipment reports to enhance logistical efficiency.
- Prepared purchase orders, ensuring timely procurement of necessary supplies.
- Answered calls and managed payroll records for smooth operational flow.
Priority Parcels Shipping Cargo Agent
American Airlines Cargo
05.2023 - 07.2024
- Facilitated timely shipping of parcels from incoming and outgoing flights.
- Managed animal shipping process, ensuring compliance with regulations and safety.
- Conducted random drug tests for flight attendants and pilots, maintaining safety protocols.
- Oversaw data management processes, enhancing accuracy and efficiency.
- Performed weekly audits to ensure compliance and operational effectiveness.
Video Repair Tech
Spectrum Call Center
07.2022 - 01.2023
- Full-time entry-level to mid-level customer service role troubleshooting, resolving ticket and creating tickets for upper-level technicians. Leaving notes on how we resolved issues for every user.
- Technical cable set up and video service issues, including repair, billing, remote work, and accounts.
UPS Store
03.2022 - 08.2022
- Delivered exceptional customer service through strong interpersonal and communication skills.
- Handled cash transactions accurately, ensuring financial integrity in operations.
- Processed domestic and international shipments efficiently to meet customer needs.
- Maintained attention to detail while managing customer inquiries and service requests.
- Utilized Microsoft Office applications to streamline communication and reporting processes.
Education
Human Resource Management - Recruiting, Hiring, and Onboarding Employees
University of Minnesota
12.2025
Google Project Management - Foundation of Project Management
12.2025
LAN and WAN administrator associate degree - Computer Networking
Ace Institute of Technology
08.2025
Real Estate 75 HR Course -
12.2019
Skills
- CompTIA A
- CompTIA Network
- Microsoft Endpoint Administrator
- CCNA (CISCO Router Administration)
- Microsoft windows server maintenance
- Microsoft windows server administration
- AWS
- Basic server configuration and troubleshooting
- Networking Concepts
- MS Office (Word, PowerPoint, Excel, One Drive and Outlook)
- Experience installing and customizing VMware
- Basic knowledge of these network protocols: FTP, SNMP, TCP/UDP, ICMP, SMMTP, DHCP, DNS, IPV4, POP3, SSH, ARP, IMAP, TELNET, BGP, OSPF, FTPS, IGMP, PPTP, EIGRP, IGRP, EGP, GGP
- RTP, SIP, HTTP, SSL, TLS, DTLS, VPN, IPV6
- Hardware: install configure and maintain Switch, router, storage systems, and virtual machines
- Packet Tracer
- Solving end users' issues
- Active Directory, Mapping, Group policy, Creating users
- Constructing Home Labs, Configuring Routers and Switch Workstation
- Linux administration
- Knowledge of these Operating Systems: Microsoft Windows10 and 11, Unix, Linux (Ubuntu, Fedora,Parrot,Debian, Kali and Mac IOS
- Onsite Troubleshooting and support of computers, printers, software and peripheral equipment
- Experience with cisco routers and switches packet tracer
- Assigning IP addresses to devices and subnetting
- Knowledge of networking VPNs, firewalls
- Create, update and close tickets in service desk problem management systems
- OSI model /Tcp/Ip model
- LAN/WAN/VLAN
- Basic Cyber Security knowledge
- Basic Computer network security
- Software installation
- VPN configuration
- Printer setup
- Application support
Certification
- Cisco Network Basics Course Badge: Applications layer Serices, IPv4 /IPv6 Addresses, Network Media, Network Types, Protocols Standards, Troubleshooting Ethernet Networks Wireless Access, and Linux
- Currently studying for CCNA Certification
Timeline
IT Help Desk Technician
Orthodox Union
09.2025 - Current
Priority Parcels Shipping Cargo Agent
American Airlines Cargo
05.2023 - 07.2024
Video Repair Tech
Spectrum Call Center
07.2022 - 01.2023
UPS Store
03.2022 - 08.2022
Administrative Assistant
Jay King's Trucking LLC
01.2022 - Current
Google Project Management - Foundation of Project Management
Human Resource Management - Recruiting, Hiring, and Onboarding Employees
University of Minnesota
LAN and WAN administrator associate degree - Computer Networking
Ace Institute of Technology