Arrin Shepp
Bronx
Summary
Dedicated IT Engineer with hands-on experience in remote and on-site support, system administration, and hardware troubleshooting. Proficient in managing Mac and Windows environments, A/V systems, and enterprise IT solutions. Adept at improving system security, enhancing user productivity, and ensuring seamless IT operations. Seeking an IT Engineer or Help Desk role to leverage my technical expertise in providing top-tier support.
Overview
3
3
years of professional experience
Work History
Service Desk Agent
Warner Music Group
New York
11.2023 - 03.2025
- Provided on-site and remote IT support for Mac and Windows environments, optimizing user productivity
- Managed A/V support for over 30 conference rooms, ensuring seamless operations and minimal downtime
- Utilized Intune and Jamf for device management, improving security and compliance
- Administered Okta for user authentication and account security
- Assisted in Google Workspace migration, including decommissioning Microsoft conferencing equipment and training users on the new platform
Intake Specialist / Help Desk
Cohere Health
Remote
05.2023 - 08.2023
- Provided technical support via calls, emails, and faxes, ensuring a smooth customer experience
- Worked with clinical teams to verify and process customer information within strict deadlines
- Adapted to a dynamic, fast-paced environment, troubleshooting IT issues efficiently
IT Engineer / Help Desk (Temp)
Equinor
New York
07.2022 - 02.2023
- Delivered end-user support for hardware, software, and network-related issues
- Assisted in large-scale computer re-imaging and deployment projects
- Recommended IT security and disaster recovery solutions to protect company assets
Education
Associate’s Degree - Math & Science
Onondaga Community College
Skills
- CompTIA Network
- CompTIA A
- Remote support
- Windows
- Mac
- Device management
- Intune
- Jamf
- A/V support
- Okta administration
- Google Workspace
- User training
- Remote support tools
- TeamViewer
- AnyDesk
- Remote Desktop
- Troubleshooting
- Problem-solving
- Communication skills
Timeline
Service Desk Agent
Warner Music Group
11.2023 - 03.2025
Intake Specialist / Help Desk
Cohere Health
05.2023 - 08.2023
IT Engineer / Help Desk (Temp)
Equinor
07.2022 - 02.2023
Associate’s Degree - Math & Science
Onondaga Community College
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