Andrew Bennett
Martinsville,VA
Summary
Highly-motivated, young employee looking to break into the cyber security field. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and great at keeping organized documentation when encountering new issues. Soon to be graduate of Cyber Security and Information Assurance with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
1
1
year of professional experience
Work History
IT Field Service Technician
Carilion
Rocky Mount, VA
03.2023 - Current
- Experience with Active Directory, PuTTY, Avaya Site Administrator, Maximo Asset Manager, Struxureware, Bomgar, Citrix, and more.
- Effective troubleshooting using CMD Prompt.
- Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
- Provided onsite technical support and troubleshooting for IT hardware and software issues.
- Created user accounts, profiles and passwords in accordance with company policy.
- Conducted regular maintenance checks on systems to ensure optimal performance levels are met.
- Repaired faulty components such as hard drives, memory modules, motherboards using appropriate tools and techniques.
- Provided assistance to other technicians in resolving complex technical problems encountered during service calls.
- Collaborated closely with other departments in order to meet customer expectations.
- Recommended changes or enhancements that could improve the reliability of customer's IT infrastructure.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained Network Closets at multiple locations.
- Working with Vendors to resolve issues when necessary.
Education
Bachelor of - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT10-2024
Associate of Science - General Studies
Patrick Henry Community College
Martinsville, VA05-2022
Skills
- Comptia A
- Comptia Security
- Comptia Network
- ITIL v4 Foundations
- Systems Security Certified Practitioner (SSCP)
- Project (In Progress)
- CySA (In Progress)
- PenTest (In progress)
Timeline
IT Field Service Technician
Carilion
03.2023 - Current
Bachelor of - Cyber Security And Information Assurance
Western Governors University
Associate of Science - General Studies
Patrick Henry Community College
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