Dyllan Bentley
IT Security Specialist
Arizona
Summary
Confident and assertive technologist with a strong customer-service background and razor sharp soft skills. Skilled in working under pressure and adapting to new situations. Creative thinker that takes pride in leveraging technical skills to solve complex problems. Seeking a professional environment to exercise my IT support skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
IT Field Service Technician
Edkey Incorporated
Mesa, AZ
01.2021 - Current
- Provided IT service and support to 22 schools and online learning centers across Arizona
- Configured hardware, devices and software to set up work stations for employees
- Due to small team environment, took on Network Analysis and Server Administration duties as needed
- Administered diverse fleet of 6000+ ChromeOS student and staff devices, interfacing with Lenovo, Dell, HP, Acer, ASUS Chromebook support
- Reconciled IT inventory, designed and implemented in-house barcode asset tag system, reducing overhead costs and streamlining regular inventory audits within first year
- Designed and implemented new wireless network standards to enhance workflow and security within second year
Academic Instructor
CoreCivic - Red Rock Correctional Center
Eloy, AZ
09.2018 - 07.2020
- Promoted to acting Post-Secondary Education Coordinator after 4 months as a GED instructor
- Supervised/coordinated 160+ inmate's college correspondence courses
- Provided exemplary service that raised college enrollments from 20 students to 80 students in first year
Correctional Officer
CoreCivic - Red Rock Correctional Center
Eloy, AZ
02.2017 - 09.2018
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Utilized FEMA Incident Command System
- June 2018 Employee of theMonth
Warehouse Employee
Pinnacle Peak Trading Company
Tempe, AZ
11.2015 - 11.2016
- Ensuring accuracy, picked and packed hundreds of orders daily
- Maintained stringent inventory of thousands of products and conducted inventory audits
Education
Bachelor of Arts - Digital Culture
Arizona State University
Tempe, AZ 08.2014 - 12.2016
Skills
CompTIA A
Google IT Support Professional Certification
CompTIA Security
Windows Server
Teamwork
Incident Response
Problem-Solving
Windows 10
Multi-Tasking
Remote Support
Troubleshooting
Certification
CompTIA A+
Timeline
CompTIA Security+
07-2022
IT Field Service Technician
Edkey Incorporated
01.2021 - Current
Academic Instructor
CoreCivic - Red Rock Correctional Center
09.2018 - 07.2020
Correctional Officer
CoreCivic - Red Rock Correctional Center
02.2017 - 09.2018
Warehouse Employee
Pinnacle Peak Trading Company
11.2015 - 11.2016
Bachelor of Arts - Digital Culture
Arizona State University
08.2014 - 12.2016