Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Rivers

Atlanta,GA

Summary

Seasoned IT professional with a proven track record at Xfinity, excelling in VMware, Active Directory, and leadership, ensuring 99% network uptime. Expert in deploying critical IT infrastructure, enhancing system security, and fostering stakeholder relationships. Skilled in troubleshooting and strategic IT service implementation, I bring a dynamic skill set and a results-driven approach to meet and exceed employer expectations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Field Support Specialist

AGS/American Gaming Systems
Duluth, GA
11.2021 - Current
  • Admin for all applications such as Jira, O365, Okta, Exchange, Adobe, Microsoft Azure
  • Maintain relationships with key stakeholders to ensure IT services align with their needs
  • Develop and implement IT service standards and policies to promote efficiency and effectiveness
  • Experience creating detailed technical documentation and procedures
  • Building and managing new and current users or service accounts in Active Directory
  • Installing, maintaining, and repairing hardware & and software components of the organization's computer systems
  • Providing remote customer IT VPN support for internal and contracted users who are remotely working
  • Confirm Service Level Agreements comply daily (SLAs)
  • Hardware and software deployment
  • Managing and providing Customer Service to users while utilizing network protocols to troubleshoot
  • Cloud Computing principles to users, and preventing cyber-attacks on companies' infrastructure (Cortex Software and Defendpoint)

Systems Administrator II

COMCAST
Atlanta, GA
03.2013 - 10.2021
  • Perform critical monthly server and OS image patching according to vulnerability management objectives.
  • Troubleshoot all VMware VMs, ESXi, network, and vCenter server issues.
  • Monitor virtual server and end-user environments with SolarWinds, Horizon View, VMware, and ControlUp.
  • Troubleshoot and administer server blade hardware with Cisco UCS; Facilitate hardware replacements through vendor onsite support
  • Write and drive action items for post-mortems on incidents to ensure follow-up and root cause analysis for all breaks and fixes.
  • Act as a local liaison to identify, correlate, communicate, and verify customer impact, while performing mitigation steps.
  • Write, execute, and monitor backup routines and system boots using PowerShell commands.
  • Perform impact, resolution, and root cause analysis for all IT outages in the Central Division.
  • Investigate and troubleshoot all Windows Server, SQL Server, VMware, ESXi, network devices, and Xfinity Store outages and service impairments.
  • Assist in monthly patching in Windows, SQL, and VMware environments.

XOC Engineer Tech

XFINITY/COMCAST
Chamblee, GA
02.2010 - 03.2013
  • Monitor all plant-related issues, such as fiber cuts and cable network outages, including investigating, creating tickets, or triaging by using network applications to detect outages.
  • Utilizing monitoring detection tools to prevent early plant faults or cable line breaks.
  • Worked with the maintenance line team and field operations to ensure the network uptime remains consistent.
  • Create and triage tickets for the line maintenance team to repair any network and fiber damages.
  • Set up and supervise bridge calls for troubleshooting and fixing outages, minimizing downtime.

Education

AAS - Information Technology

INTERACTIVE COLLEGE OF TECHNOLOGY
Chamblee
12.2024

Some College (No Degree) - MCSE

NEW HORIZON SCHOOL
Tucker

Some College (No Degree) - Control Up

Comcast University
Atlanta

Some College (No Degree) - Computer Networking

GEORGIA PIEDMONT TECHNICAL COLLEGE
Clarkston

Skills

  • Cisco Routers
  • RF Troubleshooting
  • Okta Admin
  • MS Office O365 Suite
  • Active Directory
  • Service Desk
  • Jira Admin
  • Comptia A
  • SQL Management Studio
  • Palo Alto
  • VMWare
  • Cable/ Engineering Docsis Systems
  • Phone Installation and Repair
  • Leadership Cert/Comcast NOC
  • O365 Admin/Azure
  • Service Now Ticketing System
  • Service Desk Ticketing System
  • CSG
  • Watchtower
  • Einstein
  • Applications
  • Solar Winds Network
  • Server
  • IP
  • ITIL Service Management
  • Security Analysis
  • SQL Server Management Studio
  • Aruba Network Devices
  • Remote Access Software
  • Cortex Security Software Management
  • Ivanti Asset Management

Certification

CompTIA A

Timeline

IT Field Support Specialist

AGS/American Gaming Systems
11.2021 - Current

Systems Administrator II

COMCAST
03.2013 - 10.2021

XOC Engineer Tech

XFINITY/COMCAST
02.2010 - 03.2013

AAS - Information Technology

INTERACTIVE COLLEGE OF TECHNOLOGY

Some College (No Degree) - MCSE

NEW HORIZON SCHOOL

Some College (No Degree) - Control Up

Comcast University

Some College (No Degree) - Computer Networking

GEORGIA PIEDMONT TECHNICAL COLLEGE

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