Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Thomas McClendon

Baytown

Summary

Diligent IT Technical Support Specialist with 15+ years of experience in implementing, troubleshooting, and managing commercial and residential networks. Proven expertise in training technicians and enhancing remote support capabilities, significantly reducing on-site visits. Skilled in network security, server management, and automation systems, with a strong focus on optimizing network performance and reliability. Committed to leveraging extensive technical knowledge to drive efficiency and enhance client satisfaction in IT environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

HomePro Technologies
Houston
02.2021 - Current
  • Implementation, troubleshooting and repair of over 1,500 commercial and residential networks around the Houston area.
  • Installation and configuration of network equipment needed for networks to perform efficiently and allow the most up time as possible.
  • Training of field technicians on installation and configuration of residential networks that allowed the IT Department to troubleshoot and repair network issues remotely. Before a technician was needed on-site no matter what the issue was. After remote capabilities were implemented, most network issues could be pinpointed quickly and repaired where needed without a technician on-site.
  • Installation of network equipment (Cisco, UniFi, Luxul, Netgear) and configure networks to customers specifications.
  • Configuration of network security including firewalls, VLANs, and network drives and user accounts.
  • Management of multiple servers through the Houston area. These servers handled many roles (VoIP, File, Organizational Units, Print Servers, etc.). Many of these servers are monitored remotely.
  • Ticketing system (Odoo) management and upgrading.

IT Project Manager

TM3 Technology Solutions
Houston
06.2020 - 01.2022
  • Installation and configuration of commercial and residential networks. Including cable management and cable termination.
  • Service and repair of hundreds of local computer networks. This included remotely and on-site.
  • Programming and implementation of Savant Home Automation systems in both residential and commercial environments. This includes installation of equipment and configuration where needed.
  • Monitoring, repair and securing of residential and commercial networks. This includes monitoring using tools like Cisco UCS, OvrC Network Management Tools and Ubiquiti Network Management Tools.
  • Installation and repair of a vast variety PC and Mac components where needed by the customer. Repairs and installations ranged from SSD upgrades to Laptop monitor replacements.
  • Repair and upgrade of commercial network systems ranging from multiple locations to small office configurations. Included troubleshooting of cabling or configurations already in place.

Lead Programmer, Network Administrator

XTC Global
Houston
01.2015 - 01.2021
  • Installation of networking cables and equipment including routers, switches, access control systems.
  • Installation of equipment racks and network control centers.
  • Troubleshooting and repair of existing network systems.
  • Training of employees in use of exiting and installed systems and equipment.
  • Installation and programming of home automation systems (Savant, Control4, Crestron).
  • Network design and topography of business up to 500 employees.
  • Installation and maintenance of Wireless Access Points and controllers. This included management of multiple VLANs and User Accounts.
  • Installation and maintenance of fiber optic switches and cable runs.
  • Supervised upgrades of existing home automation systems. This included upgrades from the network(s) to the automation systems.
  • Installation of Remote Support Systems for customers to let us efficiently repair systems and immediately alert if there are any network, software or hardware issues.

Satellite Technician

DIRECTV
01.2013 - 01.2015
  • Installation of Satellite TV Systems in residential and commercial settings.
  • Cable routing and management from satellite to receivers using Coaxial RG6 and Ethernet cables.
  • Trained customers on using and utilizing all services available on their system after installation.
  • Service of existing systems that were installed incorrectly or needed repair.
  • Trained on implementation and installation of residential and commercial security and fire alarm systems.
  • Worked with different departments in commercial installation to install and repair installations on large scales (20 or more receivers).
  • Serviced and trained customers that were upset with previous setups or installations to ultimately retain them as loyal customers.

Windows 7 Implementation Technician

ExxonMobil IT
Baytown
01.2012 - 12.2012
  • Implemented Windows 7 Operation System in ExxonMobil Baytown site.
  • Implementation to more than 2,000 workstations to complete project.
  • Installation of Replacement Hardware to replace aging hardware from early 2000's.
  • Repair of ExxonMobil employee desktops, printers, and peripherals. This included machines that were mandatory for job and project specific tasks.
  • Using an e-mail based ticketing system, addressed a wide range of employee issues throughout the company. Put frustrated users at ease by teaching them easy steps to solve common issues they were having.
  • This contract also included the training and assistance of all ExxonMobil employees on the new software and login procedures. Also included training on specific software for multiple sites around the complex.

Network Operation Systems Technician

TRUEWATER Technologies
01.2012 - 12.2012
  • Total Server/Workstation support for more than 60 different clients around the nation.
  • Duties included maintenance of servers, workstations, data backup systems, system images of all clients using the ConnectWise and LogMeIn remote environments.
  • Repair of hardware that was either out of date or that could not be repaired remotely.
  • Troubleshooting of Truewater's locally based cloud infrastructure.
  • Support and maintenance of Truewater's cloud-based email system that was utilized by more than 15 clients. This cloud service was based on Microsoft Exchange server 2008.
  • Remote support daily of client's employee issues over phone using remote login capabilities.
  • Learned phone systems of different companies and was able to utilize what I gained through research and troubleshooting. Phone systems included Cisco IP phone systems and Fonality phone systems.

Computer Technician (Contracted Project)

Barbers Hill Independent School District
Mont Belvieu
01.2011 - 12.2011
  • Installed new computers, printers, scanners, electronic white boards in classrooms/auditoriums/offices for 7 campuses and administration buildings. This included training teachers, students, staff on using what was installed.
  • Help Desk duties included virus removal, hardware repair, laptop repair.
  • Repair of student laptops. Over 1,000 students had take-home laptops.
  • Diagnose and repair of staff and teacher desktops, laptops, printers.
  • Installed network cable drops where needed.
  • Learned network backbone setups from other network technicians.

Network Administrator (Contracted Project)

KWWJ AM
Baytown
01.2010 - 12.2011
  • Installed three MARC Automation Computers. Setup server for music and other files.
  • Managed any computer, laptop and printer problems that occurred in the offices and studio.
  • Maintained and administered computer networks related computing environments including computer hardware, systems software, application software, and all configurations.
  • Performed data backups and disaster recovery operations.
  • Monitored network performance to determine what changes needed to be made in the future.

Network Administrator (Contracted Project)

St. Joseph School
Baytown
01.2009 - 12.2010
  • Implemented new wiring, server (Server 2008) and client computers to the standards of the school administration. Updated and repaired all computers in classrooms and offices.
  • In charge of all Technology in main and secondary school buildings. Including projectors and basic sound recording duties.
  • Installed office and lab copiers and fax machines, repaired any problems with connections or compatibility. Also trained office manager on basic troubleshooting.
  • Implemented a backup system to protect and maintain critical school documents and forms.
  • Implemented a firewall and client computer guard to keep children from accessing sites/files that they should not have access to.

Geek Squad Agent/Associate

Best Buy
Baytown
01.2006 - 12.2007
  • Repaired, maintained, and upgraded new and used personal computers in accordance with client requests and manufacturer specifications.
  • Installed and configured hardware, various software applications, anti-virus programs, and custom equipment to ensure total customer satisfaction and retention.
  • Trained clients in various software and hardware applications. Also taught troubleshooting methods, answered inquiries accurately and courteously, documented all work performed for record keeping purposes in company ticket system.

Education

Applied Associates of Science - Network Systems

ITT Technical Institute
Webster, TX
01.2007

Skills

  • Microsoft Windows Server
  • SharePoint
  • Load Balancing
  • Computer Networking
  • Technical Support
  • Network Administration
  • Disaster Recovery
  • VoIP
  • DNS
  • Microsoft Windows
  • Linux
  • Network Engineering
  • Network Support
  • Network Firewalls
  • Cisco routers
  • System Administration
  • VMWare
  • DHCP
  • PowerShell
  • SQL
  • Microsoft SQL Server
  • TCP/IP
  • VPN
  • Microsoft Exchange
  • Operating Systems
  • Active Directory
  • Azure
  • Microsoft Server
  • Microsoft Windows OS
  • Microsoft Office
  • Mac OSX/OS2
  • Citrix
  • Cable Management
  • Desktop repair
  • Data Center Installations
  • Remote Help Desk / Customer Service
  • Satellite Technologies
  • Security Systems
  • Remote Support
  • Network Repair
  • Home Automation Systems

Certification

Savant Home Automation, 03/19, Certification to program, repair and update Savant Home Automation blueprints.

Additional Information

Experienced Information Technology professional seeking an opportunity to contribute technical expertise, education, and experience to an industry leader. Dedicated, driven, hardworking and reliable with outstanding work ethic.

Timeline

IT Technical Support Specialist

HomePro Technologies
02.2021 - Current

IT Project Manager

TM3 Technology Solutions
06.2020 - 01.2022

Lead Programmer, Network Administrator

XTC Global
01.2015 - 01.2021

Satellite Technician

DIRECTV
01.2013 - 01.2015

Windows 7 Implementation Technician

ExxonMobil IT
01.2012 - 12.2012

Network Operation Systems Technician

TRUEWATER Technologies
01.2012 - 12.2012

Computer Technician (Contracted Project)

Barbers Hill Independent School District
01.2011 - 12.2011

Network Administrator (Contracted Project)

KWWJ AM
01.2010 - 12.2011

Network Administrator (Contracted Project)

St. Joseph School
01.2009 - 12.2010

Geek Squad Agent/Associate

Best Buy
01.2006 - 12.2007

Applied Associates of Science - Network Systems

ITT Technical Institute

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