Jeremy Harrington
Dayton,OH
Summary
I have fork lift experience over 10 years and also for the last 8 years a lot of work from home remote work experience from all softwares known to customer service and tech support tier 2 level entry
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical support specialist
Cox automotive
07.2021 - 05.2023
- Technical support specialist handle apps and software errors as well as loans for all banks.
Delivery driver
FHI
Tipp City, OH
05.2021 - 12.2021
- Delivered Frozen Food to stores and cases of water to local stores as well
Live Chat And Email Agent
Lendio
02.2020 - 08.2021
- Handled live chats for borrowers and emails on ppp loans.
Delivery Driver
DHL
Vandalia, OH
01.2021 - 07.2021
- Delivered Crates And Boxes To local warehouses
Work From Home Agent
Bank Of America
07.2020 - 01.2021
- Team Lead For 12 People to manage Clients accounts handle unemployment accounts and transactions
- Also did IT tech work for there bank card to resets at atm to there Bank of America account resets as well
IT Technical Support
Alorica
Rocky Mount, NC
08.2019 - 11.2020
- Trouble shooted systems for shipping medications and cycling out dates for new prescriptions
- Handle patients accounts
- Setting Up Refills Prescriptions or Getting Patients To Live PharmacyPersonnel.
Warehouse Team Lead
I supply
Fairborn, OH
01.2018 - 02.2019
- In charge of a team of 15 maintaining Line B Stays Pro-ducted and active to meet deadlines and quarters for truck drops
Customer Service Representative
Victoria Secrets Call Center
Kettering, OH
01.2015 - 01.2018
- Was responsible for handling calls and promotions and giving great customer service
Tech Agent
Teleperformance
Fairborn, OH
05.2006 - 08.2010
- Handle tech support for new and old devices for sprint customers and a lot of trouble shooting and device set ups
Education
Skills
- EXCEL
- POWERPOINT
- QUICKBOOKS
- SONAR
- SSL
- Receptionist
- Organizational Skills
- IT Support
- Marketing
- Sales Experience
- Insurance Sales
- Customer Service
- Desktop Support
- Final Cut Pro
- Mac OS Pro tools
- Logic Pro
- Final cut Pro
- Quickbooks
- Excel
- Word
- PowerPoint
- Keynote
- Numbers
- Pages
- Sonar
- Avid
- Adobe software
- Healthcare
- Health Insurance Portability & Accountability Act
- Software Troubleshooting
- Network Support
- Live chat
- Email marketing
- Customer support
- Customer retention
- E-commerce
- CRM software
- Video editing
- Social media management
- Industrial equipment
- Microsoft Windows
- Help Desk
- Remote Access Software
- Salesforce
- Inside sales
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Active Directory
- Microsoft Windows Server
- Zendesk
- Typing
- Relationship management
- Negotiation
- Documentation review
- Affiliate marketing
- Outbound sales
- Mobile applications
- Troubleshooting
- Citrix
- TCP/IP
- Telemarketing
- Manufacturing
- Machining
- VPN
- SQL
- SaaS
- Dealership experience
- Retail sales
- Cold calling
- Call center
- Communication skills
- Technical support
- Tax experience
- Leadership
- Payroll
- Project management
- Accounting software
- Accounting
- GAAP
- Project management software
- Google Suite
- Financial report writing
Certification
- Forklift Certification
- CompTIA Security+
- CompTIA Network+
- Food Handler Certification
- Driver's License
- CompTIA A+
- MCSE
- HDI Certification
- MCSA
Assessments
- Technical support: Customer situations, Completed, 07/01/20, Responding to technical support situations with sensitivity
- Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
Timeline
Technical support specialist
Cox automotive
07.2021 - 05.2023
Delivery driver
FHI
05.2021 - 12.2021
Delivery Driver
DHL
01.2021 - 07.2021
Work From Home Agent
Bank Of America
07.2020 - 01.2021
Live Chat And Email Agent
Lendio
02.2020 - 08.2021
IT Technical Support
Alorica
08.2019 - 11.2020
Warehouse Team Lead
I supply
01.2018 - 02.2019
Customer Service Representative
Victoria Secrets Call Center
01.2015 - 01.2018
Tech Agent
Teleperformance
05.2006 - 08.2010