Alvaro Dimas Ruiz
North Hollywood,CA
Summary
Experienced Technician with 15 years of hands-on experience monitoring and servicing systems, and troubleshooting hardware, software, and network connectivity. Recognized for timely response, customer support, and accurate task handling.
Overview
16
16
years of professional experience
Work History
Technician Field Ops
SITA
Burbank Bob Hope Airport, CA
12.2012 - Current
- Provide field operations support to all internal and external customers in the airport to ensure the correct functioning and maintenance of all customer IT equipment and services
- Support hardware/software maintenance, troubleshooting, installation, and upgrades of end-user applications for the airline's common-use system
- Supporting control systems to ensure proper operation of business applications
- Configuration and management of network printers for the common-use environment
- Responsible for performing tests on hardware and software components and coordination of local acceptance testing with customers and other parties
- Involved in the phases of the project implementation, from installation, configuration, launch, and support for common-use systems with workstations and kiosks
- Collaborated with the project manager with deliverables and aligned with business goals and expectations.
Technical Support
Sigue Corporation
Sylmar, CA
07.2010 - 11.2012
- Troubleshooting software and hardware issues for internal and external users
- Providing help desk technical support by phone and in person for employees
- Supporting control systems to ensure proper operation of business applications
- Installing hardware, and software applications in the client environment
- Configuration and management of network printers
- Implementing hardware & software for check cashing service
- Ensuring the elimination of bugs or viruses
- Troubleshooting user accounts; password resetting and authentication issues
- Setting up e-mail in Outlook, Smartphone, and VPN connection.
Jr. Network Assistance
Westwood College
Los Angeles, CA
06.2008 - 08.2009
- Provide helpdesk technical support by phone and in person to the school staff
- Install hardware, and software applications in client/server environment
- Configuration and management of network printers
- Assist instructors in setting up lab topologies and providing technical support during class
- Designed/implemented a Cisco networking lab using multiple Cisco routers and switches
- The scope included configuring routers and switches for subnets, VLAN, Switch Port Security, and running RIP, OSPF, IGRP, and EIGRP communication protocols
- Exchange planning and switching equipment dominions based on class requirements
- Implemented networking security using access list, NAT, and PAT
- Ensure the elimination of bugs or viruses and user password recovery
- Troubleshooting activities before the implementation of new systems
- Troubleshooting user accounts; password resetting and authentication issues.
Education
B.S. in Computer Network Management -
Westwood College
Los Angeles, CA01.2010
A+ Certified Computer Technician -
Computer Education Institute (CEI)
01.2000
Computer System Repair A -
Institute of Technology (ITCA)
El Salvador, C.A.01.1998
Secondary School (High School) -
Institute National of Soyapango
El Salvador, C.A.01.1996
Skills
- CompTIA A
- Cisco CCNA
- Diagnostics and Troubleshooting
- Installation
- Maintenance and Repair of Software and Hardware
- Documentation and Reporting
- Component Replacement
- Equipment Installation
- User Training
- Software Configuration
Timeline
Technician Field Ops
SITA
12.2012 - Current
Technical Support
Sigue Corporation
07.2010 - 11.2012
Jr. Network Assistance
Westwood College
06.2008 - 08.2009
B.S. in Computer Network Management -
Westwood College
A+ Certified Computer Technician -
Computer Education Institute (CEI)
Computer System Repair A -
Institute of Technology (ITCA)
Secondary School (High School) -
Institute National of Soyapango