Alvaro Dimas Ruiz
North Hollywood,CA
Summary
To obtain a Junior Network Administrator or IT Help Desk Position. Responsible Technician with excellent troubleshooting, customer service, and analytics skills and more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench building.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Technician Field Ops
SITA
12.2012 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Jr. network assistant
Westwood College
06.2008 - 08.2009
- Provide helpdesk technical support by phone and in person to the school staff
- Install hardware, and software applications in client/server environment
- Configuration and management of network printers
- Assist instructors in setting up lab topologies and providing technical support during class
- Designed/implemented a Cisco networking lab using multiple Cisco 2600 routers and 2950 switches
- The scope included configuring routers and switches for subnets, VLAN, and running OSPF, and EIGRP communication protocols
- Exchange planning and switching equipment dominions based on class requirements
- Integrated network devices such as Linksys Wireless Routers, and HP networked printers
- Designed and implemented networking security using access-list, and NAT
- Ensure the elimination of bugs or viruses and user password recovery
- End Devices Troubleshooting; HP printers; Dell Precision 390, and HP dc7900
- Configuration of port security on Cisco switches
- Troubleshooting user accounts; password resetting and authentication issues.
Computer Technician
Computecnic
05.1997 - 02.1999
- Performed hardware and software installation and repair
- Assembled, configured, and upgrade computer systems and peripherals
- Providing customer training applications and technical support.
Education
B.S. in Computer Network Management -
Westwood College
Los Angeles, CA07.2010
Bachelor of Science - Computer Network Management
Computer Education Institute (CEI)
Los Angeles07.2010
Computer System Repair A -
Institute of Technology (ITCA)
El Salvador, C.A.01.1998
Secondary School (High School), Diploma in Commerce and Administration, Option Computers -
Institute National of Soyapango
El Salvador, C.A.01.1996
Skills
- Diagnostics and Troubleshooting
- Installation, Maintenance and Repair
- Documentation And Reporting
- Routine Inspections
- Operations Monitoring
- Component Replacement
- Equipment Installation
- User Training
- Software configuration
Certification
- A+ Certified Technician
- CCNA Certified
Desiredpositions
- Jr. Network Assistant
- IT Help Desk
Languages
Spanish
Native or Bilingual
Timeline
Technician Field Ops
SITA
12.2012 - Current
Jr. network assistant
Westwood College
06.2008 - 08.2009
Computer Technician
Computecnic
05.1997 - 02.1999
B.S. in Computer Network Management -
Westwood College
Bachelor of Science - Computer Network Management
Computer Education Institute (CEI)
Computer System Repair A -
Institute of Technology (ITCA)
Secondary School (High School), Diploma in Commerce and Administration, Option Computers -
Institute National of Soyapango