Blake Waddle
Mustang,USA
Summary
Dynamic Help Desk Technician with a proven track record at Loves Travel Stop, excelling in technical issue resolution and employee training. Skilled in Desktop troubleshooting and customer service, I enhance user experiences while fostering team collaboration. Passionate about leveraging my CompTIA A+ certification to drive IT solutions and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Loves Travel Stop
Oklahoma City, Oklahoma
04.2023 - Current
- Diagnosed and resolved technical issues, contributing to smoother operations and user satisfaction.
- Resolved technical issues for customers and staff, enhancing service experience at travel stop locations.
- Provided training to new employees on IT systems and troubleshooting techniques.
Help Desk & Programming Internship
Oklahoma Department Of Mental Health
Oklahoma City, USA
06.2022 - 08.2022
- Developed software applications in Java and JavaScript to meet user requirements.
- Conducted code reviews to ensure software quality and optimize performance.
- Maintained and updated applications to enhance user experience and reliability.
Service Coordinator
Discount Tire
Oklahoma City, USA
06.2021 - 06.2022
- Processed customer orders while maintaining accurate records to support operational efficiency.
- Communicated with customers after service completion to address final questions and gauge customer satisfaction.
- Trained new staff on company policies and customer service standards to ensure consistent service delivery.
Customer Service
Chicken Express
Mustang, USA
06.2020 - 11.2020
- Resolved escalated customer service issues with professionalism and speed.
- Achieved guest satisfaction through attentive and responsive customer service.
- Diagnosed and recommended enhancements for customer service processes.
Education
Computer Programming & Computer Information Systems -
Canadian Valley Technology Center
El Reno, Oklahoma05-2023
Diploma -
Mustang High School
Mustang, Oklahoma05-2022
Skills
- Customer support
- CompTIA A
- Networking IT Specialist
- HTML/CSS programming
- JavaScript programming
- Cyber Defence Pro Pending
Awards
- 1st Place for Web Design Team for BPA Spring Leadership Conference 2020
- Competed at the state level for SQL Database during BPA Spring Leadership Conference 2023
- Student of the Quarter for Canadian Valley Tech. Center 2022
Student Organizations
- BPA (Business Professional of America), 2020 - 2023, Member
- BPA Chapter, 2020, 2021, Vice President
- Provided Website assistance for 2020 & 2021 Canadian Valley Technology Center's Makers fair
Timeline
Help Desk Technician
Loves Travel Stop
04.2023 - Current
Help Desk & Programming Internship
Oklahoma Department Of Mental Health
06.2022 - 08.2022
Service Coordinator
Discount Tire
06.2021 - 06.2022
Customer Service
Chicken Express
06.2020 - 11.2020
Computer Programming & Computer Information Systems -
Canadian Valley Technology Center
Diploma -
Mustang High School