Hi, I’m
Imijah Benoit
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
4
years of professional experience
2
Certificates
Work History
OSCIS – Kean University
Help Desk Technician
09.2023 - 05.2025
Job overview
- Provided first-level technical support for students and faculty, resolving hardware and software issues efficiently.
- Supported the development of a new server environment following system failure, gaining exposure to server connectivity and network architecture.
- Applied knowledge from TECH 3740 Database Systems course, working with Linux-based systems, Kean VPN, and 3-tier web architecture.
- Configured computer systems, ensured secure and reliable performance, and troubleshot network connectivity issues.
Kean University
Independent Research Project
01.2024 - 05.2024
Job overview
- Led a team of four to design and implement a functional vulnerability scanner to detect system weaknesses.
- Successfully built a smoke generator and a Bluetooth-operated smoke detector as part of the project.
- Enhanced knowledge in networking tools, protocols, and risk assessment strategies.
Gucci (Corporate Call Center)
IT Support Specialist
06.2021 - 01.2024
Job overview
- Provided technical support, resolving 90% of issues in Salesforce and proprietary systems.
- Orchestrated system rollouts with minimal downtime and maintained detailed documentation.
- Fostered communication between clients and IT teams, resolving complex user issues.
- Mentored new hires in troubleshooting procedures, improving overall team efficiency.
Education
Essex County CollegeNewark, NJ
Associate of Applied Science from Social Sciences
12-2018
Kean UniversityUnion, NJ
Bachelor of Science from Information Technology
05-2025
Skills
- Software updates
- Issue resolution
- Hardware repair
- Remote system analysis
- Customer support
- Ticket management
- Software installation
- Problem resolution
Certification
- The Critical Role of IT Support Staff in Healthcare
Johns Hopkins University
Certificate: Technical Support Fundamentals – Coursera - Foundations of Project Management
Certificate: Foundations of Project Management – Coursera
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Research Project
Kean University
01.2024 - 05.2024
Help Desk Technician
OSCIS – Kean University
09.2023 - 05.2025
IT Support Specialist
Gucci (Corporate Call Center)
06.2021 - 01.2024
Essex County College
Associate of Applied Science from Social Sciences
Kean University
Bachelor of Science from Information Technology
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