VITO MANIACI
Oakley
Summary
Efficient and resourceful problem-solver with positive attitude and exceptional communication skills. Possesses foundational understanding of computer systems and software, coupled with ability to troubleshoot hardware and software issues. Committed to delivering effective technical support and enhancing user satisfaction.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Trine University
09.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Lab Technician - Mechanical Engineering
Trine University
08.2023 - 12.2023
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation
- Cleaned machines and lab work area
- trained in using various hand held power tools and tabletop machinery
Roofing Laborer
Kelby Roofing
05.2019 - 08.2024
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols
- Completed residential and commercial projects with tight schedules by working effectively with team members
- Maintained good physical fitness to maintain proper balance on inclined surfaces and at high levels of ground
Education
Bachelor of Science - Computer Science And Information Technology
Trine University
Angola, IN05.2027
High School Diploma -
Chesaning Union Highschool
Chesaning, MI05-2023
Skills
- Roof Installation
- Safety Procedures
- Roof Repair
- Metal Roofing
- Quick Learner
- Flat Roofing
- Software updates
- Hardware repair
- Ticket management
- Customer support
- Problem resolution
Timeline
Help Desk Technician
Trine University
09.2024 - Current
Lab Technician - Mechanical Engineering
Trine University
08.2023 - 12.2023
Roofing Laborer
Kelby Roofing
05.2019 - 08.2024
Bachelor of Science - Computer Science And Information Technology
Trine University
High School Diploma -
Chesaning Union Highschool
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