Erik Juarez
Columbus,GA
Summary
IT Support professional with over 4 years of experience serving in the U.S. Air Force and as a government contractor. Skilled in hardware and software troubleshooting, delivering high levels of customer satisfaction, and completing tasks efficiently in team-driven environments. Eager to learn, adaptable, and dependable, with a focus on aligning IT operations with organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Peraton
06.2025 - Current
- Maintained computer and user accounts using Active Directory to support secure and efficient system operations on multiple networks.
- Install and configured of VOIP devices using call manager.
- Utilized multiple remote service tools, including Remote Desktop, SolarWinds, BeyondTrust, and Windows Server, to troubleshoot and resolve customer issues efficiently.
- Delivered end-user support and training for communications systems and networks, increasing user proficiency and reducing system-related issues.
PC Tech/Helpdesk Support
United State Air Force
07.2021 - 01.2025
- Guided junior technicians by helping enhance their skills in troubleshooting, maintenance, and cybersecurity practices, while working in a Cyber helpdesk.
- Created and streamlined numerous helpdesk tickets, ensuring tickets were escalated, routed, and accomplished properly.
- Installed and configured communication and IT systems during a large-scale technology refresh, upgrading 77 assets and strengthening emergency response operations for 35,000 users.
- Configured and managed 455 mobile devices using BlackBerry UEM, Apple Business Manager, and Purebred, supporting device enrollment, security policy enforcement, and full lifecycle management.
- Identified and resolved system vulnerabilities by performing root cause analysis, leading a small team to deploy over 3,000 security patches and eliminate 5,500+ vulnerabilities.
Education
Bachelor of Science - Cloud And Network Engineering - Cisco
Western Governors University
Salt Lake City, UT06-2027
Skills
- Active Directory Management
- Printer Server
- Microsoft Exchange
- VOIP Phone Configuration
- SCCM Troubleshooting
- Customer Support
Certification
- Inter TS/SCI
- Security +
Timeline
Help Desk Technician
Peraton
06.2025 - Current
PC Tech/Helpdesk Support
United State Air Force
07.2021 - 01.2025
Bachelor of Science - Cloud And Network Engineering - Cisco
Western Governors University