Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Whitley

Houston,TX

Summary

To obtain employment to utilize experiences in customer service, accounts payables and property management. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.

Overview

18
18
years of professional experience

Work History

Certification Department Supervisor

MAC Real Estate Property Managment
Metairie, Louisiana
10.2009 - 01.2022
  • Managed team of 3 employees, delegated tasks and held each employee accountable for completing assignments.
  • Examined logs to verify completeness and accuracy of documentation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained contact with USDA Rural development, Louisiana Home Corporation, Mississippi Home Corporation, and Texas Department of Housing and Community Affairs to complete monthly reporting and to maintain compliance for 98 multi-family residential properties,
  • Monthly processing of tenant rental assistance payments, security deposit refunds, project payments, partnership payments and management fees.
  • Maintained initial qualifying tenant files for all properties undergoing rehabilitation
  • Submitted reports to senior management to aid in business decision-making and planning.

Accounts Payable Clerk

MAC Real Estate Property Management
Metairie, LA
03.2006 - 10.2009
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained payable shared email inbox and digitized invoices for processing.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Prepared and distributed employee reimbursement checks.
  • Entered figures using 10-key calculator to compute data quickly.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Input financial data and produced reports using Timberline Sage software.

Customer Service Rep

Handel’s Bakery
Jefferson, Louisiana
10.2005 - 03.2006
  • Taking inbound calls to place orders for shipping during Holiday and Mardi Gras Seasons in call center setting.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed timely and effective replacement of damaged or missing products.
  • Entered orders into computer database system.

Purchasing Assistant

CF Bean Dredging
Belle Chasse, LA
08.2004 - 09.2005
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
  • Purchasing of all company office supply orders,.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Assist senior buyers in obtaining quotes for materials needed for vessels

Customer Service Rep

Brinks Home Security
Irving, Texas
11.2003 - 07.2004
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Achieved performance goals on consistent basis.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Education

High School Diploma -

Xavier Preparatory High School
New Orleans
05.1992

Business Management

Nunez Community College
Chalmette, LA

Skills

  • Microsoft Office
  • Delegation and Supervision
  • Computer Proficiency
  • Handling Complaints and Inquiries
  • Willingness to Learn
  • Critical Thinking
  • Multitasking and Prioritizing
  • Administrative Documentation
  • Adaptable to Changing Demands
  • Service-Oriented
  • Accounts Payable
  • Data Entry and 10-Key
  • Vendor Record Management

Timeline

Certification Department Supervisor

MAC Real Estate Property Managment
10.2009 - 01.2022

Accounts Payable Clerk

MAC Real Estate Property Management
03.2006 - 10.2009

Customer Service Rep

Handel’s Bakery
10.2005 - 03.2006

Purchasing Assistant

CF Bean Dredging
08.2004 - 09.2005

Customer Service Rep

Brinks Home Security
11.2003 - 07.2004

High School Diploma -

Xavier Preparatory High School

Business Management

Nunez Community College
Tonya Whitley