To obtain employment to utilize experiences in customer service, accounts payables and property management. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
18
18
years of professional experience
Work History
Certification Department Supervisor
MAC Real Estate Property Managment
Metairie, Louisiana
10.2009 - 01.2022
Managed team of 3 employees, delegated tasks and held each employee accountable for completing assignments.
Examined logs to verify completeness and accuracy of documentation.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Maintained contact with USDA Rural development, Louisiana Home Corporation, Mississippi Home Corporation, and Texas Department of Housing and Community Affairs to complete monthly reporting and to maintain compliance for 98 multi-family residential properties,
Monthly processing of tenant rental assistance payments, security deposit refunds, project payments, partnership payments and management fees.
Maintained initial qualifying tenant files for all properties undergoing rehabilitation
Submitted reports to senior management to aid in business decision-making and planning.
Accounts Payable Clerk
MAC Real Estate Property Management
Metairie, LA
03.2006 - 10.2009
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Maintained payable shared email inbox and digitized invoices for processing.
Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Maintained good working relationships with vendors and resolved disputes.
Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Prepared and distributed employee reimbursement checks.
Entered figures using 10-key calculator to compute data quickly.
Supported management by processing invoices and documents with consistent on-time delivery.
Input financial data and produced reports using Timberline Sage software.
Customer Service Rep
Handel’s Bakery
Jefferson, Louisiana
10.2005 - 03.2006
Taking inbound calls to place orders for shipping during Holiday and Mardi Gras Seasons in call center setting.
Recommended products to customers, thoroughly explaining details.
Answered constant flow of customer calls with minimal wait times.
Managed timely and effective replacement of damaged or missing products.
Entered orders into computer database system.
Purchasing Assistant
CF Bean Dredging
Belle Chasse, LA
08.2004 - 09.2005
Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Purchasing of all company office supply orders,.
Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
Assist senior buyers in obtaining quotes for materials needed for vessels
Customer Service Rep
Brinks Home Security
Irving, Texas
11.2003 - 07.2004
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Achieved performance goals on consistent basis.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Court Services Assistant 3 (Supervisor Certification) at Los Angeles Superior CourtCourt Services Assistant 3 (Supervisor Certification) at Los Angeles Superior Court
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group