Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aida V. Aguirre

Laredo,TX

Summary

Resourceful Educator experienced in developing and cultivating learning environments for students from Youth to older adults to build confidence and enhance knowledge. Driven to ensure students meet educational goals within the timeframe allotted. A dedicated and passionate educator with extensive expertise in teaching health topics and updating instructional methods. Committed to mentoring students to boost engagement and overall success. Outgoing, friendly, and highly attentive to detail.

Overview

14
14
years of professional experience

Work History

Community Health Educator

City Of Laredo
Laredo, Texas
01.2023 - Current
  • Provided community health education and resources to individuals, families, and organizations.
  • Developed culturally-sensitive health promotion materials for diverse populations.
  • Maintained records related to program activities, including attendance data and evaluation results.
  • Established partnerships with government agencies, non-profits, and businesses. to promote healthy living initiatives.
  • Participated in outreach activities to increase awareness of available services and programs within the community.
  • Prepared reports outlining program successes and challenges for internal stakeholders or external funders.
  • Attended conferences and trainings related to public health trends and best practices.

Customer Service Representative

United Healthcare
Laredo, Texas
11.2020 - 12.2022
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

City of Dallas
1500 Marilla St., TX
09.2014 - 09.2020
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.

Home Loan Processor

Wells Fargo
Dallas, TX
07.2012 - 07.2014
  • Provided excellent customer service throughout the entire home loan process.
  • Coordinated scheduling of closings between buyers, sellers, agents, lenders, title companies as needed.
  • Drafted loan closing packages including all necessary paperwork required by lenders.
  • Attended regular training sessions to stay abreast of new developments in the mortgage industry.
  • Reviewed income, assets, liabilities and credit histories to determine eligibility for loans.
  • Collaborated with underwriters to resolve discrepancies on loan documents prior to closing date.

Assistant Accountant

Cebolla Fine Flowers
Dallas , Texas
02.2011 - 06.2012
  • Managed activities related to petty cash and change funds.
  • Prepared deposits and handled accounts receivable and payable.
  • Reviewed invoices and checked activities' setup invoices for payment.
  • Reconciled payments and maintained vendor, buyer, and employee files.
  • Monitored accounts to ensure payments were up to date.
  • Produced monthly reports, handled payroll, and performed bookkeeping.

Education

High School Diploma -

Universidad Autonoma De N.L.
Monterrey N. L.
12-1993

Skills

  • Teamwork and Collaboration
  • Analytical Skills
  • Active Listening
  • Problem-solving abilities
  • Professionalism
  • Organizational Skills
  • Adaptability and Flexibility
  • Effective Communication
  • Attention to Detail

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Community Health Educator

City Of Laredo
01.2023 - Current

Customer Service Representative

United Healthcare
11.2020 - 12.2022

Customer Service Representative

City of Dallas
09.2014 - 09.2020

Home Loan Processor

Wells Fargo
07.2012 - 07.2014

Assistant Accountant

Cebolla Fine Flowers
02.2011 - 06.2012

High School Diploma -

Universidad Autonoma De N.L.
Aida V. Aguirre