Alexander Rivera
Independent Contractor
Bradenton,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, as well as experience with managerial duties. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Construction Jobsite Manager
Nu Way Drywall LLC
Bradenton, FL
10.2020 - Current
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Verified completed projects met approved time, quality and cost estimates.
- Provided safety kits to all construction personnel, fully complying with job site safety protocols.
- Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
Waiter
Carrabba's Restaurant
Bradenton, FL
04.2018 - 09.2020
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waiter
Applebee's Neighborhood Grill & Bar
Bradenton, FL
12.2017 - 03.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
Front End Associate
Chick-fil-A
Bradenton, FL
03.2015 - 11.2017
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated cash, check and credit transactions on cash register with 99% accuracy.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Arts - Pyschology
State College of Florida, Manatee-Sarasota
Bradenton, FL 01.2018 - 06.2020
Skills
Management
Customer assistance
Sales expertise
Typing Skills
Exceptional Memory
Organizational Skills
Multitasking abilities
Computer proficiency
Proofreading
Professional and mature
Accomplishments
- Managed a construction budget of more than $2 Million
- Managed a team of more than 25 independent Contractors
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Construction Jobsite Manager
Nu Way Drywall LLC
10.2020 - Current
Waiter
Carrabba's Restaurant
04.2018 - 09.2020
Associate of Arts - Pyschology
State College of Florida, Manatee-Sarasota
01.2018 - 06.2020
Waiter
Applebee's Neighborhood Grill & Bar
12.2017 - 03.2018
Front End Associate
Chick-fil-A
03.2015 - 11.2017