Steven Powers
Jacksonville,NC
Summary
Looking for a full time or part time position in an environment that offers a greater challenge, increased benefits and the opportunity to help the company advance efficiently and productively.
Business-minded operations manager with record of developing strategic relationships, identifying opportunities, analyzing operations, and developing creative solutions. Valuable in dynamic and multi-faceted global environment. Adept at enhancing performance while reducing expenses via process and technical improvements. Skilled Executive with 15 years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, Project Management consulting and Operations Management. Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 20+ years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
22
22
years of professional experience
Work History
Senior Vice President, Operations
Campus Safety Products, LLC.
2020.03 - Current
- Budgeting for multiple projects, including monitoring and controlling costs
- Work closely with Human Resources to implement and refine company policies and procedures
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Monitoring competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead
- Identifying, training, and developing leaders and setting them on path for management.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Championed innovation within organization, promoting creative thinking and problem-solving techniques to drive business growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed large-scale projects from conception through execution, delivering results on time and within budget parameters.
General Manager/ District Manager
Zaxby's Inc.
2014.05 - 2020.03
- Managed restaurants within polices and guide lines and ensure guest satisfaction and profit maximization
- Total operational and financial responsibility for individual stores
- Directly performed hands-on work ongoing basis to train employees, respond to guest service needs, role model for appropriate behavior
- Successfully implemented ERP system in 2011
- Leading departments and operations
- Budgeting for multiple projects, including monitoring and controlling costs
- Work closely with Human Resources to implement and refine company policies and procedures
- Guiding, directing and evaluating work of management and executive team members
- Creating and implementing strategic plan
- Leveraging company output to improve ranking
- Tackling unforeseen issues and troubleshooting
- Monitoring competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead
- Identifying, training and developing leaders for management.
Director, Client Support Services
G Data Transnational, Inc.
2012.02 - 2014.04
- Developed and managed all operational functions for startup Internal Sales Support Department
- Trained Internal Sales Department use of Salesforce Software, product pricing and department procedures
- Led merchant services inbound call center operation of 7 employees to under 1% abandoned rate
- Developed and executed highly effective procedures to improve branch banking operations
- Procedures simplified and streamlined processes and were distributed to all branches
- Liaison between Programming and Operations Departments to define business rules and requirements
Accounting Manager
G Data Software, Inc.
2010.04 - 2012.02
- Managed and supervised full cycle of accounting operations, including A/R, A/P, bank reconciliation, financial statements and variant analyzing reports for company's operations in US with mother ship o Germany
- Directed and managed work and staff activities involved with financial aspects of operations, including budgeting and forecasting
- Established and maintained internal control procedures
- Liaised with external auditors semi-annually and legal counsel monthly
- Successfully implemented ERP system in 2011
- Responsible for IT, purchasing administrative management
- Prepared quarterly balance sheet reviews with Finance Director and CEO
- Compiled budget data and documents, based on estimated revenues and expenses and previous budgets
- Conducted credit checks for new customers and collection procedures for overdue account receivables.
Vice President, Operations
Steven A. Mills Transportation/Trucking
2003.01 - 2010.04
- Direct all operations activities in support transportation company
- Oversee dispatching routing and tracking 45-125 transportation trucks per week
- Plan, organize and manage work of subordinate staff to ensure that work is consistent with corporate goals and objectives
- Implement schedule and policy changes
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and federal/state government regulations
- Recommend and authorize capital expenditures for acquisition of new fleet assets, equipment, or other assets in order in increase efficiency and service of operations
- Negotiated contracts with National Accounts
- Butterball Turkey, Patrick Cudahy, West Coast Distributing (Food Lion) and Sysco Food Services) increasing company revenue of $9M annually
- Set operation polices and standards, making company's on-time deliveries highest amongst all transportation/logistics providers at Butterball Turkey
- Direct procurement activities of fleet assets, increasing company fleet size by 78%
- Improved performance of critical business processes in Finance and Order/Sales Management by over 30%, increasing cash flow management efficiency and sales
- Developed and initiated automation strategy and project management
- Increased company volume of lanes from 28 to all 48 states throughout US
- Implemented company's first employee safety and periodic fleet maintenance programs.
Operations Manager
Crothall Healthcare, Inc.
2002.01 - 2003.01
- Responsible for environmental services operations for all facilities which comprise main hospital campus and fifteen support clinics and office that was centrally located
- Provided direct leadership and guidance to staff of 90 professionals to ensure highest level of cleanliness, quality and service is achieved and maintained
- Participated in facility Quality Assurance Program and established strong relationship with support clinics.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
University of Maryland, (Munich Germany)
Munich Germany Skills
- Strategic Planning
- Operations Management
- Project Management
- Finance & Cost Control
- Business Information Assurance
- Process Optimization
- Contract Negotiation
- Hotel/Restaurant Management
- Logistics Management
- Business Development
- P&L Management
- Financial Management
- Operational management
Accomplishments
- Developed a newly open restaurant successfully hit all aspects of budget and performed in the top 45% of the company.
- Planned and successfully managed multi-million-dollar budgets.
- Reduced expenses by 30% through continuous process improvement, realignment of services delivery organizations, and improved customer contract management.
- Boosted productivity and decreased shipment issues to less than 1% resulting in increased company volume of logistics lanes from 28 to all 48 contiguous States.
- Developed $20M organization from ground-up to support international operations.
- Proven ability to successfully manage operations and projects in Government, Logistics, Healthcare, Environmental Services, and Hospitality industries.
- Developed and planned successful internet security software company.
Professional Development
- Effective Communication for Managers
- USAREUR Bowling Program/Manager Workshop (40 hrs.)
- Supervisor Development (40 hrs.)
- Community Operations Training, Phase II (40 hrs.)
- Basic Club Manager Course (120 hrs.)
- Food Enhancement Program (120 hrs.)
- Community Operations (Advanced) Course (120 hrs.)
- Time & Attendance AF and NAF (40 hrs.)
- National Restaurant Association Hospitality Trainer (40 hrs.)
Volunteer Experience
- SGI-USA Soka Gakkai International – USA, Jacksonville, North Carolina, Lead and mentor an assembly of 510 members that are multi-national (Japanese, American, and other ethnic/nationality backgrounds). Direct various study and discussion meetings and seminars on Buddhism philosophy and writings. Possess strong communication skills and have conducted meetings in various languages around the world (Germany, Italy, and in Japanese).
- SGI-USA Florida Nature Cultural Center-USA, Fort Lauderdale, Florida, Volunteer Chef. I, along with 3 other Chefs throughout the Nation, volunteer our services to cook breakfast, lunch and Dinner for 250-350 participates for a training conference that takes place over a 3-day weekend. All meals are prepared with fresh cuts meats and vegetables, along with international cousin of many different types of foods. All meals are prepared with fine dining at its very best, international dishes.
Software System Skills
- Command of Microsoft Office productivity applications (i.e. Excel, Word, PowerPoint, Visio)
- TMS, Trucking Management System
- EDI Technologies
- ERP Microsoft Dynamics NAV, QuickBooks Premier, QuickBooks Enterprise
- Possess a strong knowledge of computer operations fundamentals.
- Possess a strong knowledge of POS systems.
References
References and Letters of Recommendation available upon request.
Timeline
Senior Vice President, Operations
Campus Safety Products, LLC.
2020.03 - Current
General Manager/ District Manager
Zaxby's Inc.
2014.05 - 2020.03
Director, Client Support Services
G Data Transnational, Inc.
2012.02 - 2014.04
Accounting Manager
G Data Software, Inc.
2010.04 - 2012.02
Vice President, Operations
Steven A. Mills Transportation/Trucking
2003.01 - 2010.04
Operations Manager
Crothall Healthcare, Inc.
2002.01 - 2003.01
Associate of Arts - Hotel, Motel, And Restaurant Management
University of Maryland, (Munich Germany)
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