Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
background-images

Derrick Ford

Gary,IN

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Assistant Furnace Operator

Jupiter Aluminum Corporation
06.2021 - Current
  • Daily transfer of molten aluminum from 3 charging furnaces to holder, while maintaining cleanliness of launder.


  • Watch and do best job possible of keeping levels of furnaces even throughout shift.


  • Make and test samples of each furnace with spectrometer for in spec or loss of specs to ensure overall quality of product produced.

Pawnbroker/Customer Sales Representative

AMERIPAWN PAWN SHOP
03.2017 - 07.2021
  • Made loans on Jewelry, Electronics items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.

SAMSUNG EXPERIENCE CONSULTANT

Mosaic Sales Solutions
11.2015 - 01.2017
  • Make customer/owners of brand and non brand owners aware of simplicity and productive benefits of SAMSUNG phones & tablets.


  • Troubleshooting of Samsung brand phones and tablets for current owners with issues and step of resolution.


  • Lead and conduct workshops for customers of the brand showing basics to productivity uses of their phone or tablet more efficiently.

Customer Care Representative

NORTHWEST INDIANA TIMES NEWSPAPER
06.2014 - 01.2015
  • Managed high call volume with exceptional professionalism and efficiency.
  • Handled calls for 13 affiliated newspapers with 5 states and various issues from delivery, complaints, subscription start ups, renewals, payments, vacation holds to cancellations.
  • Made customer aware of Digital versions of the newspaper and benefits of.

OPERATION RESOURCE MANAGEMENT JOURNEYMAN

United States Air Force
05.1994 - 06.1998

Schedule land & Air based flight training, coordinate times slots or backup if changes delay flight.


Document and Annotate Take-off and landing times, radio contact with pilots in case of unexpected trouble and relay to Aircraft maintenance.


Maintain custodial custody and accountability for Data control cartridge for aircraft.


Secret Security Clearance Available









Education

Computer Support Technician

KAPLAN COLLEGE
Merrillville, IN
08-2010

Skills

  • Computer skills
  • Production monitoring
  • Communication
  • Teamwork and collaboration
  • Attention to detail

  • Multitasking Abilities
  • Forklift driving
  • Safety compliance
  • Temperature regulation
  • Time management

Affiliations

  • UNITED STEELWORKERS' UNION

Timeline

Assistant Furnace Operator

Jupiter Aluminum Corporation
06.2021 - Current

Pawnbroker/Customer Sales Representative

AMERIPAWN PAWN SHOP
03.2017 - 07.2021

SAMSUNG EXPERIENCE CONSULTANT

Mosaic Sales Solutions
11.2015 - 01.2017

Customer Care Representative

NORTHWEST INDIANA TIMES NEWSPAPER
06.2014 - 01.2015

OPERATION RESOURCE MANAGEMENT JOURNEYMAN

United States Air Force
05.1994 - 06.1998

Computer Support Technician

KAPLAN COLLEGE
Derrick Ford