Brianna Dickson
Clerical/Data Entry
Summary
Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and. writing both in office and remotely.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Provider Enrollment Analyst
GainWell Technologies
Remote
12.2020 - Current
- Created and implemented provider acquisition initiative with focus on high-margin services.
- Secured competitive advantage in market by establishing exceptional network of care providers.
- Conversed effectively with various parties on daily basis using polished interpersonal and active listening skills
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Used CICS to enter provider effective dates into enrollment database.
- Documented all communication with applicants and inputted information into system using PETS and CICS.
- Communicated with people from various cultures and backgrounds on application process.
- Responsible for data entry of provider enrollment information into Provider Enrollment Database systems and distribution of information to designated department representatives and credentialing administrators.
- Accountable for all aspects of provider enrollment to ensure provider data is loaded appropriately in all relevant systems the first time.
- Follow-up with managed care organizations to ensure expedient credentialing.
- Accurately perform review of new enrollment files for deficiencies.
- Pursue incomplete information with practice contact or provider.
- Ensure that practice, provider and payor related tables are established and properly working.
- Responsible for the ongoing maintenance of existing providers including but not limited the submission of maintenance forms to update personal and practice demographic data for providers and billing updates.
- Other duties as assigned as needed.
Senior Support Consultant
Conduent Solutions
Remote
03.2018 - 08.2020
- Actively monitor and manage requests for technical and billing support.
- Provide accurate detailed work notes into service desk to insure other staff are aware of where work is left off and status updates can be provided on the customer's behalf at any time.
- Provide competent, service-oriented support and resolve problems to end customer satisfaction.
- Identifies, researches, and resolves technical and billing problems.
- Perform administrative tasks and document internal procedures.
- Work with IT staff and Management to ensure user-friendly solutions and services are delivered.
- Research problems and identifies trends in support requests.
- Facilitate video conferencing sessions.
- Outstanding communication with IT team and end-users.
- Instructs employees in use of equipment, software, and devices.
- Responsible for deploying approved software configurations and updates, hardware maintenance, and troubleshooting.
- Helps in creating documentation for new employees and up skill training.
- Advanced working knowledge of current Microsoft Operating Systems and Office software packages, Network connectivity troubleshooting skills, Printer troubleshooting skills, Mobile Operating Systems: iOS, Android, working knowledge of MAC Operating Systems.
- Well rounded confident helpdesk phone acumen to get critical information in a short amount of time to get users back to work.
- Experience dealing with Vendor support to get requests processed faster.
- An ability to assess each customer/employee's IT knowledge levels.
- Up-to-date technical knowledge and adaptable to new products.
- An in depth understanding of the software and equipment the company's customers/employees are using.
- Great interpersonal and customer care skills.
- Maintain composure under periods of high stress environments.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Coordinated timely responses to online customer communication and researched complex issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Described product highlights and benefits to help guide purchasing decisions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Logged call information and solutions provided into internal database.
Research Assistant
DXC Technology
Little Rock, AR
08.2017 - 01.2018
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Attended to office operations and required paperwork.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Analyzed statistical data using both modern and traditional methods.
- Reviewed new files to determine current status of claims and to develop plan of action.
- Managed large volume of medical claims on daily basis.
- Submitted electronic/paper claims documentation for timely filing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Reviewed provider coding information to report services and verify correctness.
- Reported policy changes and company conditions affecting customer satisfaction.
- Paid or denied medical claims based upon established claims processing criteria.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records and health statuses.
- Communicated effectively with staff members of operations, finance and clinical departments.
Member Order Specialist
Sam's Club
Little Rock, AR
01.2017 - 08.2017
- Manage the tasks of reviewing, inputting, and invoicing customer orders.
- Utilize the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions.
- Review customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policies.
- Facilitated orders and completed accurate to meet aggressive deadlines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted available products and services to customers during service, account management and order calls.
- Cross-trained and backed up other customer service managers.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Head Bank Teller
Baptist Health federal credit union
Little Rock, AR
08.2015 - 01.2016
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Wrote and distributed customer correspondence.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Supervised work of contracted employees to keep on task for timely completion.
- Developed team communications and information for meetings.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Stocked supplies for customers and personal teller station.
Floating Bank Teller
Red River Federal Credit Union
Texarkana, TX
05.2015 - 08.2015
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Education
No Degree - Psychology
Southern New Hampshire University
Remote 03.2017 - 08.2018
No Degree -
University of Central Arkansas
Conway, AR 08.2014 - 05.2015
High School Diploma -
Arkansas High School
Texarkana, AR 08.2010 - 05.2014
Skills
Documentation abilities
Insurance industry experience
Collaborative relationships
Patient contact
Excellent administrative abilities
Data integrity
Account management
Reporting skills
Understanding of medical terms
Active Listening
Excellent Communication
Attention to Detail
PPE Compliance
Consumer banking
Cash handling expertise
Relationship building and management
Bank security expert
Rapid 10-key data entry
Accounting systems and software
Compliance, banking laws and regulations
Financial services
Mac systems
Data recovery
Technical issues analysis
Desktop support
Ticket support system management
Videoconferencing
Complaint resolution
Technical documents comprehension
Technical Support
Windows 10
Issue troubleshooting
Microsoft Office Specialist (MOS) Expert
Adobe and Adobe Flash
Customer service expert
Application support
Microsoft Outlook
Timeline
Provider Enrollment Analyst
GainWell Technologies
12.2020 - Current
Senior Support Consultant
Conduent Solutions
03.2018 - 08.2020
Research Assistant
DXC Technology
08.2017 - 01.2018
No Degree - Psychology
Southern New Hampshire University
03.2017 - 08.2018
Member Order Specialist
Sam's Club
01.2017 - 08.2017
Head Bank Teller
Baptist Health federal credit union
08.2015 - 01.2016
Floating Bank Teller
Red River Federal Credit Union
05.2015 - 08.2015
No Degree -
University of Central Arkansas
08.2014 - 05.2015
High School Diploma -
Arkansas High School
08.2010 - 05.2014