DANIELLE RYAN

• Worked with nonverbal young boy and girl between ages 4-6 years with Autism spectrum disorder under a Program Director/BCBA.
• Provided one on one ABA therapy to autistic children in order to improve social and verbal skills.
• Blocked, redirected and ignored maladaptive behaviors based on students behavior protocol.
• Teach socially accepted behavior, employing behavior techniques such as ABA (Applied Behavior Analysis) and positive reinforcement.
• Assembled, maintained and analyzed data gathering during student session.
• Encouraged desired behavior and discouraged inappropriate behavior using repetition and reinforcers.
• Maintained neutrality when supporting patients despite difficult behavior

• Coordinated with supervisor to determine staffing needs for gate and check-in counter operations
• Address and resolved escalated customers concerns, by providing possibly rebooking during irregular operations (IROPS), cancellations and delays
• Field incoming calls, greet customers, answer travel inquires, tag and handle baggage fees at both gates and check-in counters, secure flight process reservation and monitor cabin availability
• Address misconnect and reroute passengers during irregular operations, issue travel hotels vouchers to displace customers overbooked or cancelled flight
• Check-in passengers for international flight travel using computerized saber system, verified documents, enter additional travel documents if needed
• Process tickets, checked baggage's and monitor carry-on size and quantity, collect checked baggage's fees at gates and assign seats.

Worked along side with LSW/LMSW, Program Director, CNA nurses, and Program Coordinator to create daily activities for residents.

Conducted interviews with new residents and gathered personal, family history as well as provided psychosocial assessment.

Measured physical, psychological and psychosocial functioning for Medicaid and Medicaid facilities.

Interacted with residents, ensuring their social and emotional needs were being met.

• Processed customer payments quickly and returned exact change and receipts
• Assisted with purchases, locating items and signing up for rewards programs
• Displayed excellent interpersonal communication among managers and customers
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Stayed up to date on current item discounts to support promotions.
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Exceeded department and store objectives assigned daily.
• Answered phone calls to assist customers with inquiry on products.
• Assisted organizing employees files, ensuring their up to dated.

• Initiated friendly conversation with each customer to determine level of assistance required
• Helped customers by answering questions and locating merchandise
• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
• Increased sales through suggestive selling and persuasiveness.
• Assisted in ringing up sales at registers and bagging merchandise.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Built customer loyalty by engaging and identifying product needs for customers.
• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
• Displayed strong product knowledge and understanding of daily/ monthly targets.