Lashawn Lewis
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Real Estate Specialist
Gary Ashton real estate
Nashville, TN
10.2020 - 12.2021
- Answer incoming calls from Zillow to set appointments for the real estate agent and log the appointment in slack and follow up boss
- Reached out to potential buyers that showed interest in our properties we managed.
- Compared properties possessing similar features to determine competitive market prices.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Tech Support Specialist
Asurion
Nashville, TN
06.2019 - 02.2020
- Answer calls and help customers who are having issues with any technical problems like phones,tablets or smart watches
- Help customer file insurance claims for their phones or any other electronics also offered smart home support to them
- Used different systems.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Activated accounts for clients interested in new services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Submitted service tickets for equipment maintenance requests.
- Patiently walked individuals through basic troubleshooting tasks.
Sales Executive
Comdata/Fleetcor
Brentwood, TN
03.2018 - 06.2019
- Called companies account payable or accounts receivable department to try to set up a meeting to show them a demo of the services we offer and would see if they met our qualifications requirements and if they did I was able to set the demo up and close the deal.
- Directed customer leads to connections department for further assistance.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Employed consultative approach to assess customer needs and business challenges.
- Emailed important, relevant information regarding Product or Service to potential and existing customers.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Completed daily outbound calls, up to 8 hours per day.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Quoted prices, credit terms and other bid specifications.
- Set and achieved company defined sales goals.
- Exceptional computer skills
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
Recruiter
Omni Hotels
Nashville, TN
01.2017 - 02.2018
- I helped find qualified applicants for open positions that we had in our department
- I would conduct interviews by phone or in person and go through the interview process by reaching out to candidates I found qualified for the job
- We would use taleo to screen applicants.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Developed recruiting strategies to identify qualified candidates and build network.
- Verified applicant references and employment details.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Maintained filing system of current, prospective and future positions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Service Representative/Trainer
Omni Nashville Hotel
Nashville, TN
03.2016 - 02.2018
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Trained new hires on what we did on a day to day basis
- Helped with any questions they had or if they needed help doing the job
- Listened to their calls and gave feedback
- Provided an elevated customer experience to generate a loyal clientèle
- Established long-term customer relationships through prompt and courteous service
- Greeted customers promptly
- Received customer payments
- Reported security and service incidents to management
- Notified management of security, vandalism and theft concerns
- Kept work areas clean, neat and organized for maximum productivity
- Responded to customer questions and requests in a prompt and efficient manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Actively pursued personal learning and development opportunities
- Answered customer telephone calls promptly and in an appropriate manner
- Engaged with customers in a sincere and friendly manner
- Built relationships with customers to increase likelihood of repeat business
- Greeted customers in a timely fashion while quickly determining their needs
- Responded to customer concerns with friendly and knowledgeable service.
Education
Morgan Park High School
09.2011 - 06.2015
Skills
CUSTOMER ENGAGEMENT
CUSTOMER SERVICE ORIENTED
QuickbooksOrganizational SkillsData EntryMicrosoft OfficeOutlookSchedulingSalesforce
Time Management (6 years)Computer Skills (10 years)Salesforce (3 years)Cold Calling (4 years)CRM Software (3 years)Computer Literacy (5 years)Technical SupportGuest Relations ExperienceTroubleshootingHelp DeskMicrosoft WindowsInside SalesUpsellingOperating SystemsTelemarketingMedicare (2 years)Zendesk (2 years)RecruitingHR sourcingTaleoTalent AcquisitionInterviewingATSTypingDatabasesB2B sales (4 years)LeadershipManagementBusiness developmentAdministrative experienceMicrosoft ExcelMarketingIOSProject managementWorkdayTraining & developmentCurriculum developmentAnalysis skillsAccountingGoogle DocsGoogle SuiteMedical terminologyOracleEmail marketingOutbound salesSales managementNegotiationLive chatRelationship managementVMWareERP systemsMac OSProduct demosADPTerritory managementPayrollE-commerceMobile applicationsWorkforce managementProcess improvementCase managementConflict managementKronosAnalyticsNetSuiteInfusionSoftDigital marketingHootsuiteConversion optimizationLead generationMicrosoft SharePointSearch Engine Optimization (SEO)Process managementContractsBankingEmployee orientationCompliance managementJiraB2B marketingTechnology salesSocial media managementTeachingEmployee relationsDocumentation reviewPeopleSoftDirect salesReal estate
Customer service — ExpertIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional fieldTimeline
Real Estate Specialist
Gary Ashton real estate
10.2020 - 12.2021
Tech Support Specialist
Asurion
06.2019 - 02.2020
Sales Executive
Comdata/Fleetcor
03.2018 - 06.2019
Recruiter
Omni Hotels
01.2017 - 02.2018
Customer Service Representative/Trainer
Omni Nashville Hotel
03.2016 - 02.2018
Morgan Park High School
09.2011 - 06.2015