CHRISTOPHER TIIHONEN
Cadillac,MI
Summary
Detail-oriented and deadline-oriented professional with a strong focus on achieving customer satisfaction. Skilled in providing high-level customer service, answering phone calls, and upselling services. Experienced in detailing vehicles, prepping new vehicles for delivery, and maintaining cleanliness of company vehicles. Strong verbal communication and problem-solving abilities, with a calm and pleasant demeanor.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Detail Specialist/Porter
Dave Kring Chevrolet
Petoskey, Michigan
06.2019 - 10.2024
- Detailed customer vehicles both inside and out
- Answered phone calls from customers explaining services and upselling whenever possible
- Picked up and dropped off customer vehicles when needed
- Provided high level of customer service to all customers
- Detailed used car trade-ins in order to get them ready for sale
- Prepped new vehicles for delivery to customers
- Provided transportation to customers who had the vehicle in for service
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
- Customized detailing services based on vehicle condition and customer requests.
- Inspected vehicle to verify pristine appearance for customer.
- Cleaned and polished vehicle windows.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
Transportation
Bear River Health
Boyne Falls, Michigan
11.2022 - 09.2024
- Provided transportation for clients of a drug and alcohol treatment facility
- Dropped off up to four clients who had completed treatment to their respective homes or sober living throughout the state of Michigan
- Picked up clients who were coming to the facility for treatment throughout the state
- Provided transportation to residential clients to various services throughout the Petoskey area
- Delivered meals to client campuses in Gaylord and Walloon Lake
- Kept company vehicles clean and maintained
- Coordinated transportation services for clients who lacked access to reliable transportation resources.
- Coordinated transportation for clients when necessary.
- Provided transportation for clients attending offsite appointments.
- Offered safe, courteous transportation for passengers.
- Oversaw appointment schedules and transportation.
- Coordinated daily transportation needs of residents.
Delivery Driver
Airway Oxygen
Petoskey, Michigan
08.2017 - 09.2019
- Delivered home medical supplies to customers throughout northern Michigan
- Provided detailed instructions on how to use and maintain equipment to customers
- Maintained warehouse ensuring all equipment was clean and ready for delivery to customers
- Provided customer service to customers by answering phone calls and helping those who came in to showroom
- Worked on call when needed in order to ensure customers would receive outstanding customer service at all times of the day and night
- Maintained company delivery vehicles
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized GPS and maps for efficient route planning.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Transported and safely delivered items to prevent damage or loss.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Inspected vehicle and maintained gas, oil and water levels.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Verified accuracy of items loaded onto truck against shipping documents.
- Handled merchandise in accordance with product handling standards.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Contacted customers prior to delivery to coordinate delivery times.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Phlebotomist
McLaren northern Michigan
Petoskey, Michigan
05.2014 - 08.2017
- Performed blood draws to patients in the hospital and at a remote draw station
- Read and understood doctors orders in order to ensure proper tests were performed
- Inputted patient information into computer making sure all information was correct and up to date
- Verified patient insurance in order to complete billing
- Ordered supplies and maintained inventory
- Followed all protocols to ensure patient safety, compliance and cleanliness
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Educated patients on proper blood draw techniques.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Conducted various blood tests and updated results into paper and electronic charts.
- Maintained a clean, safe, and organized work environment.
- Verified collection orders and communicated discrepancies to nurses.
- Ensured compliance with federal regulations governing laboratory procedures.
Limousine Chauffeur
Holiday Inn Express
Petoskey, Michigan
05.2010 - 07.2014
- Transported hotel guests to local restaurants and casino
- Provided high level of customer service to all guests
- Answered incoming phone calls, worked front desk and provided concierge services
- Maintained limousine both inside and out
- Helped housekeeping staff with laundry
- Helped hotel maintenance staff whenever needed
- Assisted passengers with special needs, ensuring a comfortable and safe ride.
- Completed accident reports and delivered to supervisor.
- Maintained a clean vehicle interior and exterior.
- Followed all company policies and procedures when operating a limousine.
- Notified dispatchers or company mechanics of vehicle problems.
- Responded promptly to customer inquiries regarding services provided.
- Inspected vehicle and personally handled routine upkeep.
- Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
- Reported any mechanical issues or accidents immediately to management.
- Maintained vehicle to maximize passenger satisfaction.
- Performed basic vehicle maintenance checks to ensure safety and reliability.
- Built rapport with regular customers to encourage repeat business.
Assistant Food and Beverage Manager
Inn at Bay Harbor
Petoskey, Michigan
08.2003 - 06.2006
- Managed food and beverage outlets at upscale resort
- Instructed wait and beverage staff on the proper procedures in order to ensure a high level of service
- Maintained beverage inventory
- Attended staff meetings in order to communicate and understand all department's responsibilities
Manager
Catalina Country Club
Avalon, California
05.1999 - 06.2003
- Managed food and beverage
- Ensured wait and bar staff maintained a high level of service
- Managed private parties including weddings
- Maintained liquor inventory levels
Server/Bartender
Coyote Joes
Avalon, California
05.2001 - 09.2002
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Set up tables in between patrons to reduce wait times.
- Greeted guests and provided menus.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
ASSOCIATE IN SCIENCE (A.S.) - CRIMINAL JUSTICE
Ferris State University
Big Rapids, MI05.1991
Skills
- Detail-oriented mindset
- Deadline oriented
- Verbal communication
- Accuracy and precision
- Attention to detail
- Multitasking and organization
- Problem-solving
- Team collaboration
- Vehicle inspection
- Customer service
- Efficient work methods
- Hand tools
- Honest and dependable
- Reliability
- Customer satisfaction
- Team leadership
- Time management abilities
- Self motivation
- Vehicle safety and maintenance
- Professionalism
- Adaptable and flexible
- Active listening
- Decision-making
- Calm and pleasant demeanor
- Goal driven
Certification
Chauffeur license
Volunteer Experience
BIG BROTHER, Big brother/ Big sister, Petoskey, MI, 08/01/24, Present
Languages
SPANISH, Conversational
Timeline
Transportation
Bear River Health
11.2022 - 09.2024
Detail Specialist/Porter
Dave Kring Chevrolet
06.2019 - 10.2024
Delivery Driver
Airway Oxygen
08.2017 - 09.2019
Phlebotomist
McLaren northern Michigan
05.2014 - 08.2017
Limousine Chauffeur
Holiday Inn Express
05.2010 - 07.2014
Assistant Food and Beverage Manager
Inn at Bay Harbor
08.2003 - 06.2006
Server/Bartender
Coyote Joes
05.2001 - 09.2002
Manager
Catalina Country Club
05.1999 - 06.2003
ASSOCIATE IN SCIENCE (A.S.) - CRIMINAL JUSTICE
Ferris State University