Aiasha Smith
Milwaukee,WI
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Remote Data Entry Operator
Summit Clinical Labs
09.2023 - Current
- Classified data by using the correct fields for inputting information into business and customer files.
- Coded, extracted, and interpreted information to determine correct input procedure.
- Created digital documents from paper or dictation.
- Obtained further information for incomplete documents.
- Met and consistently exceeded production requirements for speed and accuracy.
Remote Member Service Representative
Molina Healthcare
05.2019 - 09.2023
- Maintained high level of confidentiality regarding member accounts and financial information.
- Created and entered enrollment applications for new consumers in company database.
- Assisted members with account inquiries and transactions.
- Coordinated with finance department on billing and payment issues.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Customer Service Advocate II
Kohls Credit Center
06.2013 - 05.2019
- Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
- Upheld company policies while ensuring customer satisfaction in all interactions.
- Navigated multiple computer systems and utilized search tools to find information.
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
- Negotiated with customers to find mutually beneficial solutions to billing disputes.
Education
Associate of Science - Business
Cardinal Stritch University
Milwaukee05-2016
Skills
- Research skills
- Source documentation
- Deadline oriented
- Computer skills
- Communication skills
- Organization and recordkeeping
- Multitasking and prioritization
- Critical thinking
- Account management
Timeline
Remote Data Entry Operator
Summit Clinical Labs
09.2023 - Current
Remote Member Service Representative
Molina Healthcare
05.2019 - 09.2023
Customer Service Advocate II
Kohls Credit Center
06.2013 - 05.2019
Associate of Science - Business
Cardinal Stritch University
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