SAMANTHA TOMLIN
San Antonio,TX
Summary
Highly organized professional skilled in data management and order assembly. Expertise in training staff on new systems and improving operational processes, with a commitment to maintaining the accuracy of sensitive records. Recognized for exceeding customer expectations through effective communication and innovative solutions.
Overview
26
26
years of professional experience
Work History
Data Entry/Order Assembly
Compex Legal Services
San Antonio, TX
03.2015 - 02.2026
- Created and processed orders in Next System to ensure timely fulfillment.
- Demonstrated history of producing accurate, timely work while under pressure.
- Accustomed to handling sensitive, confidential records.
- Works effectively on teams, as well as independently, in fast-paced environments.
- Trained employees on Next system and developed user-friendly resources to enhance usability.
- Assembled and served subpoena requests to custodians using UPS, USPS, and certified mail.
- E-filed legal documents, including 203's and Notices of Intention, to comply with court requirements.
- Delivered attentive service to customers in person and via phone, enhancing overall satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Create the Deposition of Written Questions along with Notice to Intent for Subpoena request.
Subpoena Lead
Citibank
San Antonio, TX
03.2000 - 12.2014
- Managed daily operations of two departments, optimizing workflow and resource allocation.
- Delivered prompt, accurate and excellent customer service.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Identified needs of customers promptly and efficiently.
- Promptly responded to general inquiries from members, staff, and clients via mail, email and fax.
- Scheduled staffing for two departments.
- Trained new employees on systems and processes to enhance departmental integration.
- Cross-trained and provided backup for other employees.
- Provide employees' access to all computer systems needed to provide excellent customer care.
- Processed and completed requests received from offsite branches promptly.
- Oversee large documents going to and coming from offsite vendors.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Proposed innovative solutions to improve team effectiveness and overall outcomes.
- Tested and evaluated new systems, offering constructive feedback for improvements.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
East Central High School
San Antonio, TX05-1997
Skills
- Data Entry
- Order assembly
- Document assembly
- E-filing procedures
- Subpoena request
- Subpoena processing
- Record Collections
- Data management
- Software implementation
- Test new systems
- Data archiving
- Process improvement
- Process facilitation
- Staff training
- Employee training
- Research skills
- Research
- Type 60 wpm
- Computer-savvy
- Team coordination
- Time management
- Detail-oriented
- Reliable
- Flexible
- Proactive approach
- Independent worker
- Self-directed
- Autonomous work
- Multitasking
- Strong work ethic
- Effective communication
- Communication skills
- Customer engagement
- Client relations
- Team player
- Multitasking
- Subpoena processing
- Case management
Timeline
Data Entry/Order Assembly
Compex Legal Services
03.2015 - 02.2026
Subpoena Lead
Citibank
03.2000 - 12.2014
High School Diploma -
East Central High School