RENEE LEMIEUX
Sturgeon Bay
Summary
Detail-oriented Order Fulfillment Leader with over 5 years of experience in optimizing warehouse logistics and enhancing customer satisfaction. Possess strong customer service skills and proven ability to manage processes to ensure product freshness, demonstrated through effective collaboration with quality control teams. Achievements include compiling detailed customer service reports that drove performance improvements. Eager to leverage expertise in order fulfillment to contribute to operational excellence and customer loyalty. Reliable Online Data Entry Clerk with track record of managing and updating data with high accuracy. Possess strong competencies in various data management software, keyboarding skills, and ensuring confidentiality of sensitive information. Known for improving database usability and workflow efficiency through system troubleshooting and optimization. Skilled at maintaining attention to detail during high-volume tasks, demonstrating commitment to optimal data integrity.
Overview
25
25
years of professional experience
Work History
Online Order Fulfillment/Online Data Entry Clerk
Door County Coffee and Tea
Sturgeon Bay
07.2019 - 04.2025
- Provided organizational leadership to maintain team compliance with established procedures.
- Leveraged customer service expertise to diagnose and resolve issues effectively.
- Compiled and generated comprehensive monthly reports detailing all customer service issues.
- Enhanced overall customer satisfaction by optimizing processes and managing warehouse logistics.
- Processed online orders with precision, ensuring accurate data entry and seamless e-commerce transactions.
- Entered e-commerce orders efficiently, maintaining data integrity and supporting inventory analysis.
- Managed online order entry, contributing to effective inventory analysis and streamlined shipping operations.
- Facilitated effective team collaboration and communication to streamline order fulfillment processes.
- Utilized computer software efficiently to streamline shipping and production workflows, ensuring seamless operations.
- Maintained high levels of accuracy and speed in order fulfillment processes by leveraging organizational skills and dedication.
Customer Service Expert / Receptionist
Clippers Mate Salon
Sturgeon Bay
05.2015 - 07.2019
- Executed a range of office administration and clerical duties with efficiency.
- Managed the telephone switchboard, ensuring seamless handling of incoming calls.
- Oversaw incoming and outgoing mail while drafting a variety of office documents.
- Managed inventory efficiently to ensure seamless operations and availability of essential supplies.
- Scheduled appointments and meetings, optimizing time management for increased productivity.
- Utilized analytical skills to identify upselling opportunities, enhancing customer satisfaction and revenue.
- Demonstrated strong computer proficiency to efficiently manage customer inquiries and reception tasks.
- Excelled in multitasking, effectively handling customer service interactions while managing reception duties.
Housekeeping Supervisor/In-Home Senior Caregiver
Allouez Sunrise Village
Green Bay
02.2016 - 08.2017
- Supervised daily operations of housekeeping services to uphold high standards.
- Formulated and implemented systems for effectively inspecting and managing quality.
- Demonstrated strong leadership and communication skills to foster a positive and efficient work environment while ensuring tasks were completed with accuracy.
- Provided compassionate companionship and personal care services to elderly clients, addressing their health and daily living needs.
- Utilized problem-solving and management abilities to oversee operations, maintain high standards, and support team performance.
Caregiver / Medication Passer
Anna's Healthcare
Sturgeon Bay
01.2016 - 11.2016
- Administered prescribed medications to patients under the supervision of a Registered Nurse (RN).
- Maintained accurate and detailed records of medications administered.
- Provided compassionate personal care to patients, promoting their wellbeing.
- Administered medications in strict compliance with med passing laws, ensuring patient safety and adherence to regulations.
- Entered analytical data on clients accurately, maintaining precise records for effective patient management.
- Communicated effectively with clients and healthcare teams, facilitating smooth medication administration and client care.
Lead Childcare Provider
Door County YMCA
Sturgeon Bay
06.2000 - 11.2015
- Planned and conducted engaging child development programs tailored to individual growth.
- Ensured compliance with child care licensing standards rigorously.
- Cultivated parent-child bonding and developed strong relationships between caregivers and families.
- Developed and implemented early childhood education plans tailored to individual developmental needs, fostering a safe and nurturing environment.
- Maintained detailed records of child development and conducted evaluations to support personalized growth strategies.
- Facilitated effective communication with parents to ensure alignment on child progress and developmental goals.
- Developed and implemented comprehensive curricula tailored to the developmental needs of various age groups.
- Strategically planned and executed age-appropriate educational programs to foster holistic growth.
Education
Master's Degree - The Science of Psychology
University of Phoenix-Arizona
Phoenix, AZ05-2011
Bachelor's Degree - Human Service Management
University of Phoenix
Phoenix, AZ06-2009
Skills
- Data entry
- E-commerce transactions
- Inventory management
- Report generation
- Warehouse logistics
- Customer service
- Process optimization
- Team collaboration
- Software utilization
- Order fulfillment
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Strong computer skills
- Database management
- Fast typing speed
- Confidentiality and security
- Proficiency in Microsoft office
- Administrative support experience
- Quality control measures
- Efficient data processing
- Research and verification
- Verifying data accuracy
- Remote work capabilities
- Data collection and reporting
Languages
English, Native
Personal Information
Title: Order Fulfillment Associate
Timeline
Online Order Fulfillment/Online Data Entry Clerk
Door County Coffee and Tea
07.2019 - 04.2025
Housekeeping Supervisor/In-Home Senior Caregiver
Allouez Sunrise Village
02.2016 - 08.2017
Caregiver / Medication Passer
Anna's Healthcare
01.2016 - 11.2016
Customer Service Expert / Receptionist
Clippers Mate Salon
05.2015 - 07.2019
Lead Childcare Provider
Door County YMCA
06.2000 - 11.2015
Master's Degree - The Science of Psychology
University of Phoenix-Arizona
Bachelor's Degree - Human Service Management
University of Phoenix