Berry Louis
Delray Beach,FL
Summary
Motivated professional with a proven track record in customer service, data entry, and order management. Excels in maintaining meticulous accuracy while processing customer purchase orders and inquiries. Proficient in leveraging Salesforce CRM and Excel for effective data management. Adept at generating clear backorder reports, streamlining processes, and ensuring timely fulfillment. Skilled communicator with a history of collaborating cross-departmentally to facilitate seamless operations. Eager to contribute expertise, strong work ethic, and commitment to quality in a new team and role. Currently pursuing a Bachelor's degree in Information Management with a specialization in Database Administration. Open to opportunities that align with my skills and drive for excellence.
Overview
9
9
years of professional experience
Work History
Service Representative / Order Entry / Data Entry
Taylor and Francis Group
09.2018 - Current
- Process customer purchase orders with precision, including correspondence verification, pricing confirmation, delivery coordination, and account information validation
- Conduct data entry tasks utilizing Excel to maintain and manage customer and order information
- Generate a clear backorder report every morning for Print on Demand orders, ensuring efficient handling of outstanding orders
- Manage the processing of Barnes & Noble orders and consignment orders for the UK-based team, ensuring timely fulfillment and accurate communication
- Address customer inquiries about order procedures, backorders, quotations, and shipping alternatives
- Utilize Salesforce CRM to maintain customer interactions, track orders, and manage inquiries
- Maintain consistent communication with customers, addressing concerns and providing product assistance
- Collaborate cross-departmentally to facilitate order modifications, account setup, credit resolutions, and inventory-related matters
- Support customer service manager in report generation and various assigned tasks.
Sales Person / Cashier
Floor and Decor
07.2016 - 02.2019
- Assisted customers with product selection and provided detailed product information
- Calculated and documented customer orders accurately
- Managed telephone inquiries and customer inquiries
- Prepared and dispatched invoices to customers
- Conducted transactions using the cash register
- Delivered high-quality customer care services
- Cashier
Winn Dixie
01.2015 - 01.2016
- Replenished merchandise on shelves to ensure availability
- Generated receipts for customers
- Reviewed and confirmed customer transactions.
Education
Bachelor’s degree - Information Management, Database Administration
Palm Beach State College
Lake Worth, FLAssociate - Arts
Palm Beach State College
2019
Skills
- Effective interpersonal and communication abilities
- Proficient in
- Microsoft Word and Excel, including data entry tasks
- Familiarity with Salesforce CRM
- Telephone etiquette and handling
- Basic accounting knowledge
- Strong customer relations skills
- Data analysis proficiency
- Familiarity with various languages
- Competent in office reception tasks
- Organized record-keeping skills
- Efficient typing skills
- Database Management
- DBMS
- Customer Satisfaction
- Technical Support
- Query Writing
- Data Entry
- Spreadsheet Management
- Report Analysis
- Invoice Processing
- Order Entry
- Word Processing
- Customer Care
- Data Processing
Languages
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Service Representative / Order Entry / Data Entry
Taylor and Francis Group
09.2018 - Current
Sales Person / Cashier
Floor and Decor
07.2016 - 02.2019
Winn Dixie
01.2015 - 01.2016
Bachelor’s degree - Information Management, Database Administration
Palm Beach State College
Associate - Arts
Palm Beach State College
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