Veronica Ortiz
Anchorage,AK
Summary
Organized professional with experience in data entry and customer service. Skilled in communication and problem-solving, contributing to improved operational efficiencies and enhanced customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Entry Clerk /Customer Service Representative
Bravo Supermarket
Tampa, Florida
10.2023 - 05.2025
- Trained new employees on data entry protocols and systems.
- Clarified data requirements through communication with various departments.
- Entered data from paper documents, emails, and other sources into computer systems.
- Updated records with new or revised information as necessary.
- Completed follow-ups on pending tasks until resolution.
- Operated office equipment such as scanners and printers when needed.
- Maintained confidentiality of sensitive information during data entry.
- Resolved customer complaints swiftly to enhance loyalty.
Administrative Assistant
Condominium Garden Condos
, Dominican Repuclic
09.2020 - 09.2023
- Assisted in preparing reports and presentations for management meetings.
- Organized and maintained office files to ensure easy access to documents.
- Maintained office supplies inventory and ordered materials as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Bachelor of Arts - Elementary School Teaching
Universidad Dominicana De Organizacion & Metodos
Dominican RepublicAssociate of Science - Business Administration
Universidad Dominicana De Organizacion & Metodos
Dominican RepublicSkills
- Prioritization of tasks
- Flexibility in change
- Detail-oriented approach
- Organizational skills
- Strong interpersonal abilities
- Fluent in English and Spanish
Certification
- Microsoft office INFOTEP
- Advance Excel INFOTEP
- Basic Sales INFOTEP
References
References available upon request.
Timeline
Data Entry Clerk /Customer Service Representative
Bravo Supermarket
10.2023 - 05.2025
Administrative Assistant
Condominium Garden Condos
09.2020 - 09.2023
Bachelor of Arts - Elementary School Teaching
Universidad Dominicana De Organizacion & Metodos
Associate of Science - Business Administration
Universidad Dominicana De Organizacion & Metodos