Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosemary Diaz

Phoenix,AZ

Summary

Dynamic customer service professional with a proven track record at United Healthcare, excelling in problem resolution and relationship building. Skilled in data entry and active listening, I enhance customer satisfaction by effectively addressing concerns and fostering positive experiences. Committed to maintaining high standards of service excellence and confidentiality.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

29
29
years of professional experience

Work History

Customer Service Representative/Office Data Entry Clerk

United Healthcare
Phoenix, AZ
06.1998 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.

Data Encoder

Bank of America
Phoenix, AZ
01.1997 - 05.1998
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

Education

Phoenix Union High
Phoenix, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Documentation
  • Prioritization
  • Clerical support
  • Live chat support
  • Customer relations

Languages

Spanish

Timeline

Customer Service Representative/Office Data Entry Clerk

United Healthcare
06.1998 - 08.2025

Data Encoder

Bank of America
01.1997 - 05.1998

Phoenix Union High
Rosemary Diaz